Sonos Arc

Turning it off doesn’t solve the problem.

It needs to be on, per the link I provided. Perhaps, Drea30,  you might be better off if you were to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, there are more options to assist, and it would be an easier process. 

Sorry, it needs to be ‘on’ for the Sonos to work. I think in order to have your TV speakers to work, turning it ‘off’ is supposed to work, but you may need to reboot your TV, or possibly unplug the Sonos Arc’s HDMI cable.

This is not how HDMI CEC / ARC was designed to be used, so trying to force your way around the way the specification was written is problematic. The engineers (not Sonos) who wrote that spec didn’t expect people to want to switch between external and internal speakers.

But as I said, it’s much more likely the the Sonos reps might have access to information that I don’t...and honestly, this is a Sony issue, not a a Sonos issue, no matter what their CS reps told you. 

Thanks will try again tomorrow.

I got in touch with Sonos people, they said it is a TV issue, i tried the sound bar with an older sony tv and there was no problems, so it must be this new model i have now, maybe it will be fixed with a future update.

@Drea30 Does the older TV have ARC/eARC?  I think that’s still the issue that’s forcing the TV speakers to switch to the Arc.  It just keeps detecting external speakers b/c there’s the connection via eARC as Airgetlam mentioned.  For me, just an overkill to watch cable TV with the Arc on but not the end of the world I guess.  Thanks for sharing your findings.  

Yes the older tv only had ARC so it must be an issue with eARC, its beyond me.

@Drea30 I contacted Sony support via chat and they confirmed that there’s no way to override the eARC setting to force switch to TV speakers for audio without unplugging it from power. However, I found a workaround inspired by one of Peter Pee’s YouTube vids about Sonos and Smart plugs to reduce standby power consumption!  I connected the Sonos Arc to a wi-fi enabled smart plug.  This way, I can turn the Arc off and on from the app.  When the Arc is off, the TV uses the TV audio (no matter if you have the settings in Audio Output->Speakers→ TV Speakers or External- I tried both, it doesn’t make a difference).  When I want to listen to audio through the Arc, it take 20 seconds (timed) for the plug to power on and the Arc to connect.  The only quirk with this method is that when the Arc turns on and switches from the TV speakers to External, you have to press the up or down button on the volume to reinstate the sound.  To me, that’s not a huge deal and I’m glad I can listen to the TV without the bar on.  

Thanks for the tip i will try that, although it must be an issue with the tv because i had another soundbar and it worked fine.

@Drea30 Well, this morning, powered on the TVand no sound from TV speakers unless I power on the Arc. Ugh. Will update if I find another fix.