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Sound boy
Contributor I
October 20, 2022
Answered

Sky & Sonos

Are sky and Sonos ever going to sort out the sync issue when going through a Samsung TV.

Its now been 2 years of having Dolby plus switched off. I turn it back on every few months to see if anything has changed. If no one can be bothered to sort this, its going to be hard, but might be the time to ditch Sonos as the family wont let me ditch sky. 

Rich 

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Ken_Griffiths
Ken_GriffithsAnswer
October 20, 2022

It’s likely a Samsung TV issue - many modern TV manufacturers have introduced ‘pass-through’ across their ports, so that the TV does not process the audio and cause delay, but simply lets it bypass the TV. The Sonos speakers can only ever play the audio when it’s been received and that clearly happens with most brand/models of TV - a workaround for TV’s that cannot process the audio quickly enough is to use an external audio splitter and bypass the TV altogether, as widely discussed in many audio community forums online, including this forum.

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RANDUSR23296
Enthusiast I
November 19, 2022

This is true.  Fundamentally this is a TV problem.  For most of the time I have had Sonos HT (which is all the time Sonos has had HT products) I have bypassed the TV for audio in some way or other as a solution to this issue.  This has been necessary with Panasonic and LG TVs that I have owned.

Panasonic, LG and now Samsung (as reported on this thread) TV ARC/EARC implementations are all broken - despite the common component being a Sky device? (I don’t see this behaviour on any other device, albeit that they don’t emit DD+ either as I mentioned above).

I’ve now cancelled my Stream subscriptions but am keeping the devices to trial the service again in 12 months. They were immediately blocked by Sky, but I still see this other HDMI issue. Powering down the puck restores volume control of the Beam by the LG TV instantly. I seem to remember seeing other HDMI misbehaviour on Q and/or Sky+ devices resulting in users resorting to bending pins and buying CEC blocking dongles. There is something quirky about their HDMI implementation, but it used to be good enough for the majority of subscribers and only annoy people with Harmony remotes, AV receivers etc.  Now that soundbars seem to be more common I hope Sky will look into this (even if it’s something they need to resolve with the TV manufacturers rather than their own platform).

 

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