Contributor I

Answered

Samsung UE55HU7500, Sonos Arc and Sky Q

17 replies
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I have a samsung ue55hu7500, sky q 2tb and just replaced bose sound bar with Sonos Arc. But for some reason, the sky q will only play sound as normal. The tv and sound arc are connected via arc hdmi. Seems stupid that these three don’t talk. After spending all this money on tv and sound bar in last few years, it would be great to know if I can get the sky q to use the Dolby. Oh don’t get me started on the lip sync!!

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Annazel SAnswer

Retired Sonos Staff

Hi @steveboyeruk.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post outlining your concern, let me help and try to figure this out.

ARC and eARC are protocols responsible for sending audio over an HDMI cable to home theater sound systems like Sonos Arc.

Most Dolby Atmos audio can be played through HDMI-ARC using the Dolby Digital Plus (DD+) codec.

HDMI-eARC is required to play lossless Dolby Atmos audio using the Dolby TrueHD codec.

In short, Dolby Atmos can do two types of surround sound signals:

Dolby TrueHD
Dolby Digital Plus (DD+)

We also need to know if the TV is passing a supported audio format on to Sonos? Sonos speaker like Arc can only play what is handed to it.

Some TVs do not support Dolby Atmos audio even if the source device does, so the TV will re-encode the audio to Dolby Digital 5.1.

I suggest checking our support article that outlines the main factors to determine if your Sonos Arc can play Dolby Atmos audio

To sum it up, for Dolby Atmos to work, every ingredient in your home theater setup has to support Atmos.

Let me know if it helps, and if you have any other questions or run into any issues, please do not hesitate to reach out.

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Show previous replies

Annazel S

Retired Sonos Staff

Hi @steveboyeruk.

I definitely understand how it feels, rest assured that I will continue to help as much as I can until the issue gets addressed.

I’m looking forward to hearing from you soon with a positive result.

If you have any questions, please feel free to let us know.

All the best!

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A

awcd1

Lyricist I

Hi,

I know it maybe a bit late now but the problem is more then likely that the tv doesn’t support full Dolby 5.1 passthrough on the HDMI ports. The freeview TV & apps can output 5.1 though ARC/HDMI port but anything connected to the HDMI ports like Sky gets converted back to stereo by the TV when outputted to the ARC/HDMI.

I have a Samsung that has the same problem, some of the newer Samsung models have better support for 5.1 passthrough.

Hope this helps.

D

DavidGregg

Lyricist I

This is depressing.. have the same setup as @steveboyeruk and yes it looks to be something on the tv side as @awcd1 suggested. If a play Netflix through the app on the tv - Dolby 5.1.. if I play Netflix (or anything else) via SkyQ I get “Stereo PCM 2.0”.

Did you get anywhere with Samsung @steveboyeruk ?

P

Pottsy320

Enthusiast I

I fixed this problem with an Hdfury Arcana.

D

DavidGregg

Lyricist I

Hi @Pottsy320 ,

so you got this..

HDFury 4K Ultra-HD 1 x2 PRO HDMI Splitter Up and Downscaling Resolutions of up to 4K / UHD / 2160 p https://www.amazon.co.uk/dp/B016ZY2KRU/ref=cm_sw_r_cp_api_i_X0CTHBSWY12KBPVXY4TN?_encoding=UTF8&psc=1

How are you using this to fix the problem if you excuse my ignorance?

D

DavidGregg

Lyricist I

Actually sorry @Pottsy320

was it this one?

https://hdfury.com/product/4k-arcana-18gbps/

You take the hdmi cable from the arc port through this and then the outbound cable into the Sonos arc?

looks like this is $200.. not a cheap solution - did you get it for less anywhere?

G

GuitarSuperstar

Lead Maestro

@DavidGregg Yes, that is the correct device.

I have an Arcana and it works great.

You connect the TV directly to the Arcana and the Arcana connects to the Arc. Your Sky Q will also connect directly to the Arcana so it can bypass your TV and send audio directly to the Arc. If you want to connect more than one media device to the Arcana, you need to use an HDMI switch.

If you decide to get the Arcana, get some good HDMI cables. I use these KabelDirekt cables: https://www.amazon.com/dp/B07CMF1VJZ

"Receive with simplicity everything that happens to you." - Rashi

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