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satyajit2007
Contributor I
Dec 11, 2017 6:49 PM UTC

Samsung TV remote not able to sync with Sonos PlayBar.

Sonos App->Living Room-> Tv Remote setup
As per the instructions i pressed Volume + button and tried to sync up. It is not working.

what is the issue ?

I have the below TV
samsung 65 4K SUHD LED LCD TV (UN65KS800DFXZA)
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    4 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    Dec 15, 2017 6:39 PM UTC
    HI, assuming you're using the Samsung One Smart remote, take a look at the steps here.

    Let us know how it goes.
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      Dpete
      Lyricist I
      Aug 22, 2018 1:58 PM UTC
      Hi,

      I followed the steps provided in the link however, on this particular TV I only stream my cable from
      spectrum app, Netflix, prime, etc...I don’t have a cable box or blue ray going to this TV. Is there a different/additional step I need to take to get the remote to work?


      Thanks!


      Sonos App->Living Room-> Tv Remote setup
      As per the instructions i pressed Volume + button and tried to sync up. It is not working.

      what is the issue ?

      I have the below TV
      samsung 65 4K SUHD LED LCD TV (UN65KS800DFXZA)
      Translate
      JimSkis
      JimSkis
      Lyricist I
      Nov 17, 2018 10:18 PM UTC
      My Samsung One Smart remote (which appears to be the standard on new Samsung TVs) would not sync during setup of my Sonos Playbar . I followed steps offered in the link provided by Ryan S above and I'm now up and running using my Samsung One Smart Remote. During the Universal Remote setup through the TV I did need to manually type in "Sonos" as it did not populate with other Home Entertainment options and further along I had to offer the model ("PLAYBAR") in a search box to find the correct remote code because the sync failed during this process. Otherwise setup was smooth.
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      jjfleurat
      Lyricist III
      Dec 8, 2018 10:52 PM UTC
      2018 QLEd and Playbar win!

      My One Connect box is inside a closed cabinet and the Sonos Playbar receives the IR commands directly from the One Control.

      Instructions on Samsung TV:
      Go to Settings -> Universal Remote -> New Device
      Select Device Type: Home Theatre System
      Select Brand: Samsung
      Select Home Cinema Configuration: Optical
      Start "Power Test" and always hit "No" (unsuccessful) until the 4th power test, there select Yes (home theatre system turned on/off).

      After this the Sonos Playbar can understand the IR commands emitted by the One Remote, without the One Connect box needing to be in line-of-sight.

      Change remote on Sonos Playbar:
      Start the Sonos App
      Go to More -> Settings -> Room Settings-> Room with TV/Playbar -> TV -> Remote control setup

      Follow on-screen instructions, you will have to learn Volume Up/Down, mute

      Props to The guy that figured this out.
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