Samsung TV KS (2016) version issues with the Playbar

Forum|Forum|10 years ago
July 11, 2016
16 replies
7560 views

Firstly, I was able to setup the samsung smart remote with successfully with the playbar, I can turn down/up volume on the playbar with the smart remote - so far so good. The volume control works 100% fine. However, the TV will instantly exit any open application when I use the volume controls. I.E. if I am watching a series through the HBO app and try to adjust the volume with the smart remote, the TV will exit the app and go to cable tv...

I have been searching for a way to solve this problem without success... Anyone able to help?

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O

OilKing

Contributor I

Hi Michael,

I'm really struggling to get any sound from the TV to my playbar via the optical output. Also called sonos who that it's a problem with the TV and probably have to talk to Samsung.

Could you give a step by step how you set it up to work? I have the remote working with turning up and down the music I play is the sonos app, but that's it..

Appreciate the help and I'm super confused on how to get this going.
I. Got an un75ks8000 model bought in Greece (I'm Danish though...) *

Thanks a million
Mikael

M

MichaelBusse

Lyricist II

Hi Mikael,

Sure, this is my exact setup.. As you've got the remote working, I'll only describe the sound-menu setup.

Settings -> Sound -> Speaker -> Optical
Settings -> Sound -> Expert Settings -> Sound Format -> Dolby Digital
Settings -> Sound -> Expert Settings -> Audio Delay -> 120

If this does not give you any sound, I'd try and double check the optical cable. If it still does not work, then maybe Sonos is right, it might be an issue you need help from Samsung with.

Hope you get it working 🙂

O

OilKing

Contributor I

Thanks Michael,

Note that the TV only gives me the options PCM or 2:5 dts neo, Dolby Digital not an option, any of the two mentioned that may work also for you?

As for optical cable tested with a PS4 and works.

Thanks for trying to help out.

Mikael

MikeV

If your TV doesn't show a Dolby Digital option, then your TV model doesn't support passing Dolby Digital audio through to the optical connection.

If it shows it but it can't be selected, then you first need to have a source sending Dolby Digital audio to the TV. Then you should be able to select it from the Sound settings.

The S in IOT stands for Security.

O

OilKing

Contributor I

Hi Mike V

It cannot be selected and probably the TV signal I get from my normal regular TV antenna and digital via air, may not be in surround - is the only way to get sound from my Playbar if I can get a surround signal from the TV? On my 5 year old Samsung 55" tv, there was no special tweeking - anything that came via the optical came out of my Playbar.

Ideas' ?

Mikael

MikeV

Selecting PCM should allow the Playbar to get sound, though it won't be true 5.1 surround sound (the Playbar can simulate surround sound pretty well from a stereo signal).

The S in IOT stands for Security.

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