Samsung The Frame (UE65LS003 2018) + Sonos Beam

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After the last update 11.1, my Beam when the TV is in Art Mode streams Tunein Tidal Sonos Radio in this way: 3 secs of music 1 min of silence, after having troubleshooted all my network wired and wifi, at the end I have disconnected HDMI from the Beam and it worked, so now I’m using the adapter Optical HDMI, but I lost the alexa functions to control the TV

Any ideas how to solve?

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Airgetlam

It removes the possibility of HDMI-CEC being a method by which the TV interacts with the Beam. You could easily turn off HDMI-CEC, or whatever Samsung may call it, or for that matter, disconnect the HDMI cable between the TV and the Beam, and test. Or try using the optical cable from the TV to the adapter that came with the Beam, which also would break the HDMI CEC connection between the two devices. If the issue continues at that point, then you’ve definitely assigned it to the Beam and Sonos. If it doesn’t reproduce, then it seems to be an issue with the Samsung and the method by which they have implemented HDMI CEC.

I do apologize for the simple fact that the search function on the software that Sonos uses for these forums is particularly non-helpful. When I search for something, I usually drop out to Google instead of using the built in search function

I certainly concur with your conclusion about this “Art Mode” , and wonder why the TV would be looking at the HDMI CEC connection at all and sending a signal, or for that matter, why the Sonos would be reacting to one, but it wouldn’t be the first time a person made an assumption that wasn’t born out by facts.

One thing that I haven’t suggested to you, as I didn’t think it was appropriate or necessary, but will put here for others reading this thread, is to be sure to have the software on the TV, as well as the Sonos as up to date as possible. There’s always a possibility that a previous error has been corrected in a newer OS.

Bruce

R

rickross

Contributor I

Thanks @Airgetlam, all software and firmware fully up to date. In fact, it may be that the latest Sonos update exacerbated the problem, or so one or two others have suggested. Curiously, turning off the Samsung Anynet+ CEC functionality does not alleviate the problem. If the HDMI is plugged in, then there will be intermittent dropouts on the various streaming music services.

But the little pass-thru HDMI adapter I ordered from Amazon may provide a cure - fingers crossed. It blocks the pins that carry the CEC signal. I will report back if it resolves the problem.

Cheers,
Rick

Airgetlam

I’ll certainly be interested in what you find out. Thanks!

Bruce

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