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Boomieliscious
Contributor I
July 14, 2016
Answered

Samsung Smart TV Remote

  • July 14, 2016
  • 59 replies
  • 36492 views
We bought the Samsung 55" UHD curved LED Smart TV on Amazon Prime Day July 12, 2016 but its smart remote won't control my Playbar's sound. I'm using the Optical jack on the TV and can hear good sound from the Playbar, but can't control the volume. I used the Sonos Settings --> Remote Control Setup to no avail... The remote seems to use IR.

Any ideas would be appreciated since both are 2016 models.
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Best answer by Ryan S
We've created an FAQ on our support site to include directions for using the Samsung Smart Remotes with Sonos. If you have any questions or trouble, please follow the steps here.

59 replies

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pingou
Lyricist I
November 19, 2016
Like many people in this string, i periodically tried again and again to set up volume control on a Samsung Smart TV controller for the Playbar, following instructions on sonos.com and in tech forums. I finally just started playing around with settings and made this discovery. When I changed the source for the Samsung and the Sonos components to HDMI, instead of Optical, the volume control worked immediately. (I did not try changing the settings independently, so if may have been only one that needed to be changed.)

Worked for me as well !
Daveharc
Lyricist I
November 19, 2016
I managed to get this to work much simpler than this but it isn't obvious.

1) Go to the universal remote setup on the Samsung tv.
2) Type Sonos in the brand manufacturer selection box and select it.
3) When it asks if it powered off just select yes.
4) Now this is the key part...go back to the universal remote setup and select one of the other input devices, there should be an option that says use with home theatre select this option.
5) Do this for all of your active inputs.

Having to do those last two steps is not obvious.

This worked for me let me know if it worked for you.
    Daveharc
    Lyricist I
    November 19, 2016
    Sorry I forgot to mention one part, select the input as Optical as you would expect, as this is how the Sonos is connected.
      JonApple
      Contributor I
      November 23, 2016
      Daveharc,

      After trying all of the other suggestions in this thread, finally your solution works for my 2016 Samsung TV.

      As an aside, the process will rename your input devices, for example, SKY becomes SKY-SONOS, BD becomes BD-SONOS. You are able to edit this though, and revert the name back to its original, to keep it all looking neat.

      I've had the fix for a couple of days, and can confirm this sorts all channels including native apps etc like Netflix.

      Thank you!!
      Toddhoot
      Contributor I
      November 26, 2016
      Thank you so much community I have the SHUD 9500 Samsung 2016 curved 65in this has been an issue for weeks. Adding the Samsung as a sound system works great but I lost some TV functions in the remote. But found a way around that to.
      Odzbodkinz
      Lyricist I
      December 3, 2016
      Can also confirm as a new Ks8000 owner, this definitely worked. My Apple TV, XBoxOne and Cable inputs all work with the tv remote and volume controls the Playbar.

      I managed to get this to work much simpler than this but it isn't obvious.

      1) Go to the universal remote setup on the Samsung tv.
      2) Type Sonos in the brand manufacturer selection box and select it.
      3) When it asks if it powered off just select yes.
      4) Now this is the key part...go back to the universal remote setup and select one of the other input devices, there should be an option that says use with home theatre select this option.
      5) Do this for all of your active inputs.

      Having to do those last two steps is not obvious.

      This worked for me let me know if it worked for you.
      Ickeman68
      Lyricist II
      December 5, 2016
      Yes @daveharc, thank you. This works for my Series 8. I had an Apple TV connected and switched it's output to Home Theatre. Now both remotes work (the Curvy one and the old fashioned IR one). I am not sure how you would do it if you did not have an additional device connected to the TV but I am up and running.
        Ickeman68
        Lyricist II
        December 5, 2016
        One further note. When the Samsung TV is off, the old fashioned IR remote still controls the volume. The curvy one does not, which is not surprising since I suspect that the TV's Connect is pumping out the iR to the PLAYBAR.
        inopinatus
        inopinatus
        Prominent Collaborator I
        December 5, 2016
        As of a recent Samsung software update for my KS9000 I can now control the Playbar volume from both the Smart Remote and the IR remote. Hurrah!

        Setup procedure:

        With the Samsung Smart Remote:
        1. Click the Home button and navigate to Source -> Universal Remote.
        2. Select New device -> Home Theatre
        3. Enter "Sonos" as the brand, attached via Optical.
        4. Do the power on/off test. Tell it Yes and click Done.

        Now in the Sonos App:
        5. Go to Settings -> Room Settings -> Playbar -> TV Setup and Control
        6. Select Remote Control Setup -> Add/replace current remote
        7. Follow the prompts to program it with the Samsung Infrared (old-style) Remote Control.
        DO NOT USE THE SMART REMOTE FOR THIS STEP.

        And after these steps I now find that the IR blaster on the Smart Remote sends the Samsung IR Volume Up/Down/Mute. It is mixed in with some other codes, which is why you have to use a classic Samsung IR remote when programming the Playbar.

        You can now select "Use With Home Theatre" when configuring other sources on the TV, to activate Playbar volume control for external sources like Apple TV, PS4, cable STB &c.

        I had been badgering Samsung to update their IR code database to do exactly this. I know others have as well. Perhaps we finally got through to someone able to make a difference. It's definitely a change they made in the last few weeks.

        As others have noticed, the smart remote only functions when the TV is powered.
        uncooked meat prior to state vector collapse
        Ickeman68
        Lyricist II
        December 5, 2016
        As of a recent Samsung software update for my KS9000 I can now control the Playbar volume from both the Smart Remote and the IR remote. Hurrah!

        Setup procedure:

        With the Samsung Smart Remote:
        1. Click the Home button and navigate to Source -> Universal Remote.
        2. Select New device -> Home Theatre
        3. Enter "Sonos" as the brand, attached via Optical.
        4. Do the power on/off test. Tell it Yes and click Done.

        Now in the Sonos App:
        5. Go to Settings -> Room Settings -> Playbar -> TV Setup and Control
        6. Select Remote Control Setup -> Add/replace current remote
        7. Follow the prompts to program it with the Samsung Infrared (old-style) Remote Control. DO NOT USE THE SMART REMOTE FOR THIS STEP.

        And after these steps I now find that the IR blaster on the Smart Remote sends the Samsung IR Volume Up/Down/Mute. It is mixed in with some other codes, which is why you have to use a classic Samsung IR remote in step 7. You must now select "Use With Home Theatre" when configuring other sources, to activate Playbar volume control for external sources like Apple TV, PS4, cable STB &c.

        I had been badgering Samsung to update their IR code database to do exactly this. I know others have as well. Perhaps we finally got through to someone able to make a difference. It's definitely a change they made in the last few weeks.

        As others have noticed, the smart remote only functions when the TV is powered.

        Are you able to control PLAYBAR volume/mute from the Smart Remote when the TV is turned off - i.e. you are listening to music on Sonos?
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