Contributor I

Samsung S95c and Sonos Arc - issues with eARC

14 replies
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Hi all

I recently purchased Samsung S95c which has the OneConnect Box.

I have a combination of Sonos Arc and 2 Sonos One for rear sound.

I have Sonos Arc connected via HDMI 2.1 AUDIOQUEST Pearl 48 cable to the HDMI 3 eARC port on the Samsung OneConnect box.

I enable the eARC function and it works at the beginning. After some time, sound drops out and TV goes to TV sound. After a couple of seconds it goes back to eARC.
If I disable eARC, this does not happen.

TV is running latest SW 13.10.3 and Sonos Arc is running 15.11.

I have also tried with HDMI cable that came with Sonos Arc and it had the same issue.

Has anyone been able to resolve this?

Thanks

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Show previous replies

Airgetlam

What did Sonos Support say, when you called in with your system diagnostic ?

Bruce

MAURIC3

Lyricist III

They said the issue was noted, it had been asked of, about by other owners a think she said Samsung might’ve been aware but not 100% on that. A waiting game I think which obviously a hassle for us 😂

P

PatriceHuyse

Lyricist I

Hello, i have fixed this issue by switching the eARC mode to ARC mode in the samsung tv.

I do not know if this has impact on the sound quality or if dolby atmos is still working but the sound now does not fall out or anymore...

MAURIC3

Lyricist III

Will try this plus try a 2.1 HDMI cable as the Sonos provided one is capable but from research a 1.4 cable, please do not hold me to this until I attempt switch 😂

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