Contributor I

Samsung "old" TV with HDMI eArc, Amazon Fire TV cube and Dolby Atmos not showing up

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Hi everyone,

I have a 2017 Samsung TV that features an eArc HDMI port.

I recently got a Sonos Arc and an Amazon Cube Fire TV, with the goal to enjoy Dolby Atmos sound.

I am not managing to get it. I keep seeing in Sonos app “dolby digital 5.1” on titles that are supposed to have Atmos. I indeed launched those from the Netflix app on the Cube.

I have ordered better HDMI cables (my last hope) but I wonder if any of you has some ideas how to fix this, or if it’s possible that my tv, for some reason, is the bottle-neck

(I connected the arc to the eArc port, and the Cube to another HDMI)

thanks!

marco

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A

ali_n

Contributor I

Please help. Sonos ARC - New Fire Cube - Projector. I can play music through Alexa from Cube to ARC. What I can’t do is get sound from video. I tried a splitter from my cube to projector and ARC, but no sound is coming from the ARC. My projector has no ARC HDMI - the only output sound via old school audio cable. I have a new Cube and new ARC and we can’t use them to watch TV.

106rallye

Jus to be clear and not to confuse anyone: the soundbar is called Arc. The Sonos Arc (and the Sonos Beam and Amp) need to be connected via an HDMI-ARC-connection. Most projectors do not have an HDMI-ARC connection. You will not get sound from other HDMI connections.

J

John B

Please see my reply to the thread you started.

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