Samsung KS8000 with Sonos ARC no Dolby Digital Plus signal

Thank you

Hi @SteveRushin, thanks for the update.

Although our Sonos Arc can communicate with the TV through the HDMI-ARC connection. The Home Theater speaker can’t send out signals for the TV to output Dolby Digital. 

In short, the Sonos Arc only receives Audio signals from the TV.

As for the link @PepperPoker mentioned, the petition was 2 years ago. 

I would suggest getting in touch with Samsung if this is still an ongoing issue and they have more information about your TV.

If you have other concerns, feel free to reach out.

Hi,

i would really lile an answer to this problem as well. Got a similair tv that support DD+. Samsung ue60ks7005 but cant find anywere to choose DD+ in settings. 
 

When I look at https://www.change.org/p/samsung-dolby-atmos-and-dd-over-hdmi-arc-for-2016-samsung-suhd-tv It seems the problem is that Samsung have to send out an firmwire update, is that correct? 
 

I have my Sonos Arc connected to the tvs hdmi-arc port and the audio settings is set to bitstream and dolby digital. Then I use the Netflix app in the Tv. Cant get out DD+ when I look at the sonos app. 
 

Anyone have any fix on this problem? 
greetings from Sweden! 

Hi @antel, thank you for reaching out and welcome to the community.

Thank you for taking the time to troubleshoot and I’ll be assisting you.

I can’t speak on behalf of Samsung on the matter. You may need to contact them for their official statement on the issue.

However, I can check the specifications and the user manual of the TV.

It does support DD+; I would like to know what do you have under Setting > Sound > Expert Settings > Audio Format?

The manual didn’t mention anything about the options in Audio Format.

If you have other concerns, feel free to reach out.

Thanks @Kyle A for the answer! 

I cant change much in my expert settings. You can se the attached pictures.

I have tried PCM and Bitstream. 

Unfortunately the KS8000 isn’t going to support Dolby Atmos.  It’s simply too old.  Your best bet (short of buying a new TV) is to get the Arcana HD Fury is coming out with, along with an Apple TV or another streaming device that supports Atmos.  https://hdfury.com/product/4k-arcana-18gbps/ 

I had a JS8000 (the prior year model) and replaced it with an LG OLED when I got the Arc.  Just no way to get Atmos through these older TVs.

Hi @antel, thank you for the update and @ewolkoff, thank you for the assist.

@antel, after seeing the pictures and as the manual stated it supports Dolby Digital Plus at least.

In order to have Dolby Digital Plus, is setting the TV to Bitstream and Dolby Digital Plus. 

I’m so sure about the settings, so I recommend calling the manufacturer to get an official answer.

I think the ability to decode DD+ will only really get you DD 5.1 on this TV.  It can’t decide Atmos, so the difference between DD+ and DD 5.1 is pretty much nil. 

Hi:) This is the thread I've been looking for!

I've had the ARC since it got released and I'm very pleased, but I cant get the around the atmos barrier. I own a Samsung KS7005 60", I think it is almost the same as KS8000. The manual states it supports DD+, but there are no option for this in the settings.

When reading on forums and articles I sometimes see that you could get "atmos-like-quality" without e-arc if you have DD+. Read: https://www.trustedreviews.com/how-to/hdmi-earc-sonos-arc-4035031

How do I watch movies with DD+?

Unfortunately, you can’t get Atmos or “Atmos like quality” with the KS8000.  Folks are trying to get DD+, which may be possible but it won’t be Atmos.  It will sound essentially identical to DD 5.1. Many newer Samsung QLEDs can barely process Atmos themselves.  The HDFury Arcana will allow you to get Atmos with the KS8000, but it costs almost $200.