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russelldav
Contributor I
December 10, 2016

Remove annoying messages on LG televisions with Playbar

I have a problem setting up my LG UH6150 TV with the Playbar - I have set the TV to use optical audio but I can't remove the annoying "no entry" logo that appears when I change the volume with either my set top box remote or the original TV remote.

I have tried following the steps here: https://sonos.custhelp.com/app/answers/detail/a_id/2083#telus but it doesn't work.

Has anyone managed to get rid of these pop ups on an LG brand television?
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14 replies

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hurich
Lyricist I
January 14, 2019
Hi Kristian,

ok then in your case you will not notice this issue. I was chatting with the LG support but they say there is no way to get rid of it. The only way to avoid this no entry logo and to have 5.1 is to use LG Sound Sync and a LG sound system.
KristianVangen
Lyricist II
January 14, 2019
That's too bad. Maybe it's LG that needs to fix the issue. Anyway - good to know. Then I will evaluate before buying more Sonos to get 5.1.
Oofie
Lyricist I
February 1, 2019
My LG Smart TV showed the "no entry" symbol when I used the remote control. It adjusted the Playbar volume so everything was working except the annoying symbol. It turned out I simply had to switch the audio out from "Audio Out (Optic/HDMI ARC)" to "LG Sound Sync (Optic)". Don't ask me why this works...

Settings>Advanced>Audio>Audio out on your LG smart TV.
This was indeed the easiest option to simple for words.
    mmphill
    Lyricist I
    March 3, 2019
    My LG Smart TV showed the "no entry" symbol when I used the remote control. It adjusted the Playbar volume so everything was working except the annoying symbol. It turned out I simply had to switch the audio out from "Audio Out (Optic/HDMI ARC)" to "LG Sound Sync (Optic)". Don't ask me why this works...

    Settings>Advanced>Audio>Audio out on your LG smart TV.

    This worked PERFECTLY for me! And now I get a volume bar and an operational "Mute" symbol as well. THANKS!!!
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