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7 replies

LolHomoeAutomationAuthor
Contributor III
October 26, 2018
I have a couple Playbars setup, I recently did an update and the Playbars no longer work/respond with the volume buttons on my remotes. However if I reprogram it does work if I stand 7 inches away from the Playbar. This is a nightmare!! Please help, and yes I have tried searching.
UKMedia
UKMedia
October 26, 2018
Can you please submit a diagnostic and post the number in this thread.
Remember: Sometimes Red Wine helps :)
LolHomoeAutomationAuthor
Contributor III
October 26, 2018
387343600 That is my diagnostic #
Airgetlam
Airgetlam
October 26, 2018
And have you tried power cycling the PLAYBAR?
Bruce
LolHomoeAutomationAuthor
Contributor III
October 26, 2018
How do I cycle the Playbar? Unplug it?
jgatie
jgatie
October 26, 2018
How do I cycle the Playbar? Unplug it?

Yes.
Keith N
Keith N
Sonos Staff
October 26, 2018
LolHomoeAutomation: We will need a little more information. Specifically, we are looking for the make and model of the TV and if the remote you are using is the TV remote or a remote for a cable box. Additionally, it may be a good idea to make sure nothing has moved and is now blocking the IR receiver on the Playbar.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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