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adamrowley6
Contributor I
September 28, 2018
Answered

Remote Controls not Working when Through Sky Q Optical

Hi there.
When I set up my Sonos Beam through Sky Q using the Optical connection, I am unable to use either my TV remote or Sky Q remote to change the volume. When it's through HDMI it is fine, however my TV will not push through Dolby Digital and I have to put my Sky Q on Normal audio.

Any help much appreciated!
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jgatie
jgatieAnswer
September 28, 2018
Did you setup the Beam to use the remote? If not, see this link:

https://support.sonos.com/s/article/3402?language=en_US
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3 replies

jgatie
jgatieAnswer
September 28, 2018
Did you setup the Beam to use the remote? If not, see this link:

https://support.sonos.com/s/article/3402?language=en_US
adamrowley6Author
Contributor I
September 28, 2018
Thanks I will take a look now. When I set up through HDMI-ARC, the TV and Sky Q remote automatically worked.
adamrowley6Author
Contributor I
September 28, 2018
Thank you @jgatie that seems to have done the trick. I appreciate your help!
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