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sctoy
Contributor I
March 23, 2013

Rear Surround Speakers Won't Play Sound When Connected to PlayBar

  • March 23, 2013
  • 15 replies
  • 1912 views
Hi! I have connected a PlayBar to two Play:3 so that we can have surround sound when watching TV. I can not get any sound out of the Play:3s in this configuration. The two Play:3 work just fine as stand alone speakers attached to my Sonos system. I can successfully connect these speakers to the PlayBar using my controller and they are removed from their original rooms and attached to the PlayBar. When I look at the PlayBar it shows PlayBar (+ LS + RS) suggesting everything is connected. I have checked in AdvancedSettings and see that Surrounds is on. I have toggled it just to be sure. I have moved the sound level adjustment all the way to the right. No sound whatsoever. What can I do to solve this. All speakers have been updated to the latest software.
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15 replies

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HappyWatching.com
Contributor I
January 3, 2017
Hi Sctoy, Can you please play audio to the PLAYBAR Surround Sound setup and while playing that audio use the attached instructions to run a diagnostic. Please send the confirmation number in your response. Also what is the source that you're using through the TV and over the PLAYBAR? Answer Title: Submit System Diagnostics Answer Link: https://sonos.custhelp.com/app/answers/detail/a_id/142

I am using a Roku 4 connected to the soundbar. I have 2 play 5s (2nd gen) connected as souround. When I look up the soundbar in settings it states it is "stereo". I ran a Diagnostics test. # 6956782 Any help would be great.
Stuart_W
Stuart_W
World-Class Superstar
January 3, 2017

I am using a Roku 4 connected to the soundbar. I have 2 play 5s (2nd gen) connected as souround. When I look up the soundbar in settings it states it is "stereo". I ran a Diagnostics test. # 6956782 Any help would be great.

What's the problem you are having? Or is there a question?
As you are only receiving stereo to the Playbar you will hear very little in the surrounds.
Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
HappyWatching.com
Contributor I
January 3, 2017
I am getting sound from the rears now that I connected directly through the Roku and not the TV but the soundbar is still saying stereo in the settings.
jonriordan
Lyricist I
December 22, 2017
I have a playbase connected to router, and connected to samsung ju 7100 75" tv. I have 2 play 1 speakers as my rears. The rears play music but not tv. Help
Airgetlam
Airgetlam
December 23, 2017
When you’re watching TV, what does it say in Settings>About my Sonos System. Particularly on the line under the PLAYBAR that says “Audio In”?
Bruce
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