Contributor I

Problem with controlling volume w/ Dish Network Joey remote

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Hello,

I have a Playbar (and Sonos One w/ Sub) connected to a Samsung 82" TV (UN82MU8000FXZC) via HDMI. I went through the pairing process, but for some reason can only control the volume if I press the "AUX" button on my Joey remote. Then, I have to switch back to "SAT" in order to control the channels/guide. Is there a way to control the volume without having to toggle between AUX and SAT on the Joey remote?

Thanks,

-Sean

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Edward R

Retired Sonos Staff

Hi there, Seanlee. For this issue, I would suggest giving us a call. One of our agents can look through the menus with you and see if we can assist. Many thanks.

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Try searching our articles for help with your question: https://www.sonos.com/en/support

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