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UOU1
Contributor I
October 10, 2024
Answered

problem setting up sub gen 2

I am trying to add a preowned sonos sub gen 2 to my home theatre which has a playbase and sonos play 3 surrounds.

When flashing green light appears and I press the join butyon, the flashing green light changes to orange and afyer a few seconds it changes to steady amber.

After some minutes I receive an error message that the sub cannot be added.

Also, many minutes later the flashing green light returns.

The sonos system is running on S1 software.

There are other components in the building, namely, 3xmove, 2xplay 5 gen1, 3x bridge.

I need help to add this sub.

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UOU1Answer
Contributor I
October 11, 2024

Thank you.

I removed the surrounds and the connections to S1 only compliant components bridges and play 5 gen 1s.

Then I used another Android device to add the sub.

The sub is now connected and working.

 

 

 

 

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3 replies

Pools-3015
Pools-3015
Prodigy I
October 10, 2024

3 Bridges? There is no need for the Bridge if you can hardwire a main speaker to your router/network these days. But if it works for you, try removing the surrounds, then try adding the Sub again. Once the Sub is added, add the surrounds back to the Playbase.

    MoPac
    MoPac
    Headliner III
    October 10, 2024

    https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

     maybe this applies.

    UOU1AuthorAnswer
    Contributor I
    October 11, 2024

    Thank you.

    I removed the surrounds and the connections to S1 only compliant components bridges and play 5 gen 1s.

    Then I used another Android device to add the sub.

    The sub is now connected and working.

     

     

     

     

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