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ngkay
Contributor I
November 12, 2020

Problem adding surrounds to Beam

Trying at add a pair of Symfonisk bookshelf speakers as surrounds to my Beam. I set them up and confirmed they were working individually. Then I tried adding them as surrounds.

I go thru the setup and it fails saying “There is a problem adding your surrounds. Check the network connection and make sure your products are powered on. Try again.” They are powered on and network is working fine (could play music up until starting the setup).

Pressing “Try again” instantly gets the same error. If I exit the setup, the Living Room (where the Beam is) now says “Living Room (+?+?)” and I have “Remove Surrounds” in the rooms menu. I tried playing something in 5.1 but no sound is coming from them. The 2 Symfonisks are also now gone from my system and I need to factory reset them to get them to appear in the app again.

How do I setup the surrounds properly without error?

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    69 replies

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    Xander P
    Xander P
    Retired Sonos Staff
    September 7, 2021

    Hi @kojikabuto, thanks for trying that.

    Mind sharing a bit more about how the network is set up? What make/model of router are you using, and are there any extenders in use?

    It may also be worth trying with a Sonos device wired to the main router if that’s possible, let us know how you get on :)

    kojikabuto
    Lyricist II
    September 7, 2021

    Hi Xander.  I was able to set it up by wiring the sonos play1 to an ethernet cable.  Then after I disconnected the cable, it lost connection again BUT the app recognized the broken connection and triggered me to set-up the wireless connection.  It’s all fixed now.  Thank you! 

    fenshui
    Contributor I
    September 18, 2021

    I ran into this problem today, and tracked it down to running a dual-band WiFi.  I had a single network available on both 5Ghz and 2.4Ghz.  If you try to add older 2.4-only speakers to a newer dual-band device, it won’t work.  The easy solution I came to was to move the Sonos system to my 2.4-Ghz only SSID.  That forces the newer devices to use 2.4Ghz, allowing them to pair with the surrounds.

    murso74
    Trending Lyricist I
    September 20, 2021

    Wow - does it seem crazy to anyone else that we have to be network admins to figure this out?  Not OK.

     

    I am so thoughtfully thoroughly fed up with Sonos and it's overly complicated garbage I'm ready to dump the whole system.  And now it's not going to play nice with a mesh?  

    Gonna sell everything now that they jacked up the price.  I'm done jumping through hoops

    fenshui
    Contributor I
    September 20, 2021

    > And now it's not going to play nice with a mesh?

    These have been issues for years, and why they created Sonosnet in the first place.  For most people it works.

    murso74
    Trending Lyricist I
    September 20, 2021

    Unfortunately it doesn't work well for me, since when I use Sonos net my Roam, which can't connect to Sonos net constantly connects and reconnects.  It's just one thing after another. After 3 years I've had enough

    fenshui
    Contributor I
    September 20, 2021

    > Unfortunately it doesn't work well for me

    Only suggestion I have is the one above, setup a 2.4Ghz-only SSID, and use that for Sonos.  It helped me.

    murso74
    Trending Lyricist I
    September 20, 2021

    > Unfortunately it doesn't work well for me

    Only suggestion I have is the one above, setup a 2.4Ghz-only SSID, and use that for Sonos.  It helped me.

    I don't seem to be able to do that with my new router... Appreciate the feedback though

    egelwan
    Lyricist I
    October 12, 2021

    Did you ever solve this? I have the same problem, exactly, except it’s a Beam and two Sonos Ones.

    Voltron67
    Lyricist I
    December 4, 2021

    Omg. Bought the Beam (Gen 1) Sonos One (Gen 2) on Black Friday and had an older Sonos One (Gen 1) for a few years. I could not forever add the surround to the Beam on the S2 app after upgrading the Sonos One (Gen 1) to use the S2 app.
     

    I kept getting this error “There was a problem adding your surrounds.”

     

    ALL FIXED BY CONNECTING THE BEAM TO AN ETHERNET CABLE. THANK YOU!

     

    Fully satisfied with the quality of the 5.1 setup. Just waiting a good deal on the Gen 3 sub. Hope it’s compatible ;)

     

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