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ngkay
Contributor I
November 12, 2020

Problem adding surrounds to Beam

Trying at add a pair of Symfonisk bookshelf speakers as surrounds to my Beam. I set them up and confirmed they were working individually. Then I tried adding them as surrounds.

I go thru the setup and it fails saying “There is a problem adding your surrounds. Check the network connection and make sure your products are powered on. Try again.” They are powered on and network is working fine (could play music up until starting the setup).

Pressing “Try again” instantly gets the same error. If I exit the setup, the Living Room (where the Beam is) now says “Living Room (+?+?)” and I have “Remove Surrounds” in the rooms menu. I tried playing something in 5.1 but no sound is coming from them. The 2 Symfonisks are also now gone from my system and I need to factory reset them to get them to appear in the app again.

How do I setup the surrounds properly without error?

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    69 replies

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    Knapstad
    Lyricist III
    July 25, 2021

    I have The same problem. 
     

     

    Diagnostic 1746304754

    Ken_Griffiths
    Ken_Griffiths
    July 25, 2021

    I have The same problem. 
     

     

    Diagnostic 1746304754

    Have you checked that the Beam’s radio is switched on and that the two devices you are adding are not ‘paired’ - if they are paired, you need to remove the pairing before trying to add them as surrounds.

    Knapstad
    Lyricist III
    July 27, 2021

    I have The same problem. 
     

     

    Diagnostic 1746304754

    Have you checked that the Beam’s radio is switched on and that the two devices you are adding are not ‘paired’ - if they are paired, you need to remove the pairing before trying to add them as surrounds.

    The radio/wifi is enabled. 
    I've reset the symfonisk three times still no go

    Ken_Griffiths
    Ken_Griffiths
    July 27, 2021

    I have The same problem. 
     

     

    Diagnostic 1746304754

    Have you checked that the Beam’s radio is switched on and that the two devices you are adding are not ‘paired’ - if they are paired, you need to remove the pairing before trying to add them as surrounds.

    The radio/wifi is enabled. 
    I've reset the symfonisk three times still no go

    What router are you using and what mobile controller device? (version of operating system on the mobile?)

    Corry P
    Corry P
    Sonos Staff
    July 27, 2021

    Hi @Knapstad 

    From the diagnostic, it looks like your Beam is really close to your router/access point. Please separate them by at least 1m (3 feet). If they are not so close, I recommend you reduce the transmission power of the router slightly, if that’s an available option.

    A reboot of the router, the Symfonisks and the Beam may also help, if it still doesn’t work after separating the devices.

    Also, how far away from the Beam are the Symfonisks?

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Knapstad
      Lyricist III
      July 28, 2021

      I have The same problem. 
       

       

      Diagnostic 1746304754

      Have you checked that the Beam’s radio is switched on and that the two devices you are adding are not ‘paired’ - if they are paired, you need to remove the pairing before trying to add them as surrounds.

      The radio/wifi is enabled. 
      I've reset the symfonisk three times still no go

      What router are you using and what mobile controller device? (version of operating system on the mobile?)

      I'm using a netgear  nighthawk and my os is iOS 14.7

      Knapstad
      Lyricist III
      July 28, 2021

      Hi @Knapstad 

      From the diagnostic, it looks like your Beam is really close to your router/access point. Please separate them by at least 1m (3 feet). If they are not so close, I recommend you reduce the transmission power of the router slightly, if that’s an available option.

      A reboot of the router, the Symfonisks and the Beam may also help, if it still doesn’t work after separating the devices.

      Also, how far away from the Beam are the Symfonisks?

      The router and beam are quite close. I'll try moving them. The symfonisk are about 3-4 meters away from the beam

      Corry P
      Corry P
      Sonos Staff
      July 28, 2021

      Hi @Knapstad 

      The router and beam are quite close. I'll try moving them. The symfonisk are about 3-4 meters away from the beam

      Great - the Symfonisks are well within range, and you should see a significant improvement once you separate the Beam and router.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Knapstad
        Lyricist III
        July 29, 2021

        Hi @Knapstad 

        The router and beam are quite close. I'll try moving them. The symfonisk are about 3-4 meters away from the beam

        Great - the Symfonisks are well within range, and you should see a significant improvement once you separate the Beam and router.

        I moved The router and The system added an update to my speakers. And now it works 😀

        Corry P
        Corry P
        Sonos Staff
        July 29, 2021

        Hi @Knapstad 

        Fantastic! Glad to hear it - thanks for updating us!

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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