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Contributor I
February 12, 2013

Please add support for DTS for the Sonos Playbar.

A hifi homecinema soundbar without dts support seems not up to date for me. Are there any plans to add dts support?
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    1190 replies

    Contributor I
    November 28, 2013
    9 months and still waiting for a decision about Dts support, now other companies are jumping on the scene and providing what your customers have been asking you to do and you could have done it, but now your potential customers are going to jump to them. If I was the CEO of your company I'd be licking envelopes right now, I wish you all the best for the future, I think your going to need it.
    Contributor I
    November 28, 2013
    I had this setup for 2 months now and this will just not cut it in the home theatre room i set up in my house. love sonos but no DTS has lost me. if my store will give me a refund or store credit 2k will easily buy me a good 5.1 set up that supports DTS MASTER AUDIO.Maybe sonos will add DTS in the next few days or at least say there adding it
    Lyricist III
    November 28, 2013
    I'm staggered by Sonos' lack of communication on this issue. In the past, Sonos has had a tremendous reputation for customer support, a reputation which I'm sure has encouraged non-tech people to take the plunge and buy into their wireless system. 
    Unfortunately for Sonos, anyone now considering starting off down the Sonos route only has to do a quick Google and they will immediately be hit not by praise but with a barrage of unanswered complaints relating to the Playbar and the DTS issue.
    A good reputation is hard to earn but very easy to lose. It's even harder still to get back once it's gone. I guess the ball's in Sonos' court to do something before it's too late.
    Lyricist III
    November 28, 2013
    I'm staggered by Sonos' lack of communication on this issue. In the past, Sonos has had a tremendous reputation for customer support, a reputation which I'm sure has encouraged non-tech people to take the plunge and buy into their wireless system. 
    Unfortunately for Sonos, anyone now considering starting off down the Sonos route only has to do a quick Google and they will immediately be hit not by praise but with a barrage of unanswered complaints relating to the Playbar and the DTS issue.
    A good reputation is hard to earn but very easy to lose. It's even harder still to get back once it's gone. I guess the ball's in Sonos' court to do something before it's too late.
    Contributor I
    November 28, 2013
     I'm seeing if my store will give me a refund on my playbar and sub in a few days because my cheap LG sound bar sounds way better in dts then the pricy playbar does in PCM unless i hear a release date for dts before I return
    Lyricist I
    November 28, 2013
    Sonos, surely you value your customers and fans enough to provide an actual informative update, rather than your now 3 month old response. Surely a valid idea does not need to be "under consideration" for 10+ months for a decision to be made. Either DTS is going to be supported or it is not....so what is it to be, surely your customers deserve to know, having purchased the Soundbar or who are thinking of doing so? At this rate you will start losing fans of Sonos to other manufacturers that provide the basic spec of DTS support. Please provide an informative update...
    Lyricist III
    November 29, 2013
    I hope I am wrong but I believe that they are waiting to announce a negative statement right after Christmas so not to scare potential buyers.

    Nevermind, I will inform the media as I work in this area and I have some contacts. I'll give them the link to this forum and ask them to get in touch with Sonos to make this public.
    This is ridiculous.
    Enthusiast I
    November 29, 2013
    Why do you think they will make a negative statement ? Do you have some inside info on this, as I am sure everyone monitoring this feed would like to know more. I hope this is not true also.
    Lyricist I
    November 29, 2013
    I think i'll buy the Sabre 35 too
    Lyricist III
    November 29, 2013
    I have no evidence, I know as much as you know, and that's nothing at all. But which company comes up with hard truths especially before Christmas?
    The best part is that they seem to ignore their users. How can this be that such a thread has been open for 10 months and why do they need to so long to answer in the first place?
    There must be a reason I guess. Maybe I'm confused but there is no reason to ignore this demand and many other users who complain thoughout the internet.