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Contributor I
February 12, 2013

Please add support for DTS for the Sonos Playbar.

A hifi homecinema soundbar without dts support seems not up to date for me. Are there any plans to add dts support?
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    1190 replies

    Trending Lyricist I
    November 21, 2013
    The annoying silence from sonos on this subject reminds me of a blu ray playing through my £1700 surround sound system!
    nicka99
    Local Superstar
    November 22, 2013
    why do they call it 'Ask Sonos' ?
    Avid Contributor I
    November 22, 2013
    What I find most problematic (borderline unethical) about this issue is that Sonos is a consumer product meant for the broad public. That's how they market their products (simplicity, easy set up, no tangled wires etc). I am, as more or less everyone else on this forum, way more into (AV) technology than the average consumer. If say my father were to buy a Sonos "surround" system, how would he know he probably wouldn't get that, he has no clue what DTS or True HD Dolby or optcal toslink or even HDMI means, they're just cables to be inserted in the hole they fit.

    I read a bunch of reviews, and they only tested the playbar, not the playbar in 5.1 set up (how could they, they get one test unit). 

    When Sonos market this as a surround package: ("You can easily add two SONOS PLAY:1 or PLAY:3 speakers to function as left and right surround channels in your Sonos surround sound experience. Follow the instructions below to add surround speakers") it should be exactly that; plug and play, no digging through techie terms in forums. 

    The marketing that Sonos now does, would break the marketing law in Norway simply because in order to market the term 5.1/surround they would have to list all exceptions where this would not be applicable, and as we know, that list would be ridiculously long..

    I have added my vote in this forum, as should everyone else who is annoyed/disappointed. But I think Sonos owe to their loyal customers who has helped build their brand to give an official reply to this issue, not just the arrogant, wait and see, maybe it will get "planned" status, maybe not.
    If they cannot make a commitment to this, they should change the marketing of the Playbar, I can't speak for the US but in many european countries this is illegal. 
    Lyricist I
    November 22, 2013
    Are there any news or should I return my system to the shop?
    Lyricist III
    November 22, 2013
    1000 people who like this idea - and that's propably only the tip of the iceberg!

    We (your customers) and you (Sonos) have a problem with the missing DTS support for the playbar!

    Let's hope 2013 will not be the year of missing DTS support for the playbar - not even the well done Play:1 could make amends for that.

    Your customers hope to hear from you soon.
    Lyricist III
    November 22, 2013
    The comment from Sonos (a long way back) that there's no point adding DTS because TV optical outputs won't pass it through is a specious argument as well. This may be the case, but in fact most TVs don't even pass DD5.1 from a HDMI source - the only way to use the Playbar as a 5.1 source, as Sonos advertise it to be used, is for the optical input to be taken from the source, not the TV. So Sonos, you need to be honest here - recognise the audio source as a Sonos-supported input for the Playbar, not just the TV output, and add DTS. Make the Playbar work the way your customers are in reality having to use it, and give it that missing functionality!
    Contributor III
    November 23, 2013
    OK, My vote and the reason for why im venting is because for £1550 + £50 for a switch I do not have a 5.1 home cinema system with 80% of my favourite movies. And for that kind of money that is poor. I feel let down by Sonos, almost duped. I should not have these problems, although I am to blame for not checking thoroughly first. I feel for that sort of price and how they are advertising a 5.1 system i'v been let down. I feel if you are advertising a 5.1 home cinema system that is exactly what you should be getting all ends up. This is not what I have purchased. The simplicity has gone out the window in this aspect also. Sonos has an excellent reputation for wireless HIFI and I love this part of the system also. But, this topic is home cinema and right now the system is flawed. This is a fact. DTS has to be supported in a home cinema, with this option all my troubles will be resolved. I do not want to send my purchases back, but if I can't watch my favourite movies in quality 5.1 then what is the point? What choice do I have? It's a huge amount of money for me and what I thought I was purchasing to begin with. Come on Sonos. You know it makes sence.
    Lyricist II
    November 23, 2013
    It's so sad to read all the comments on the missing DTS support and realizing that the last statement of the official rep was 2 months ago. I really would love to buy the playbar and and 1 or 2 play, but unfortunately without dts it doesn't make sense for me. I would love to use on play1 in my kitchen and 1 in my bedroom but if i don not buy the playbar i won't buy the play1 speakers. please SONOS tell us what your plans are. Many people will start buying their xmas presents in the next few weeks, your chance to be part of it!
    Enthusiast I
    November 23, 2013
    SONOS Are your teams actually looking into how to resolve this issue or are you completely ignoring your customers ? Is the decision a technical one or a commercial one ? Are you going to provide an update that actually tells us something ? I was told that a message I wrote a couple of weeks ago would be escalated but there has been no reply since, which I assume means your management do not give a s*** This situation is beyond a joke now, and the number of people liking this request is increasing at a exponential rate. This will only get worse as you continue to promote incorrect expectations to an unsuspecting public. Maybe there should be a collective complaint from everyone on this forum to advertising standard authorities to investigate. It may not get anywhere but your customers are getting more and more frustrated by the lack of any information. Stop spending money on TV advertising and sort out your problems !!
    Lyricist II
    November 23, 2013
    maybe we should use the sonos facebook page to ask the same question?