Please add support for DTS for the Sonos Playbar.

Hi sonos, any update? Last official post was 2 months ago?

So if it wasn't bad enough that you completely neglect your paying customers basic needs but you now have the audacity to start emailing me on the merits of your 5.1 capabilities, encouraging me to buy Play 1's for surround sound.   I own a Playbar and a Sub, if you guys could get your act together and support DTS then it might actually be worth pushing your surround capabilities.

Unbelievable...

http://www.sonos.com/email/releases/2013/hometheater/BlackMatteSub_UK_OW_S.html  

I agree. An unbelievable email stating the ultimate in surround sound. Or surround silence if you have a blu-ray DTS......
Shocking advertising, totally misleading.
Either state it cannot be done or wether you are going to or not? I'm awaiting a purchase but not when it's a half baked solution.
The lack of response here is surprisingly poor.

Dear Sonos, I use your system in different rooms and were really forward looking for an DTS support of the Playbar to connect it to my WD TV Live. I were ready to pay 2000€ for a 5.1 Sonos system in my living room only if you support DTS.
Okay, you do not, and I spend 800€ for a Marantz receiver and a surround system from Boston Accoustics (was a special offer in this bundle). The sound is brilliant and you lost 2000€ from me, cause I will not switch again.

I have also received an email advert this morning from sonos proudly promoting the ultimate in home theatre systems. Really ? How can you even think of doing this with the issues you currently have. This shows the true colours of Sonos. I don't even need to explain that statement, everyone on this forum will know what I mean. Advert statement 1.. Epic waves of full theatre sound = full surround decoding from DVD only. BluRay = silence. HD TV = Dolby digital plus which results in sound drop outs. Advert statement 2 ... Immersive 5.1 sound the power to play anything and make it sound amazing = anything other than bluRay or hd tv Advert statement 3 ... Perfect for movies, tv shows = see above ! I don't actually enjoy having to write this, as I love the sonos system for music and think you have the makings of a great surround system, .......But only when you sort out the decoding issues that are holding this system back However sending out an email promoting the virtues of the system to customers who have been waiting for over 6 months for a resolution is beyond belief. Maybe your marketing and sales division should read these forums. The most powerful sales communication today is through word of mouth and social media. Currently the more sales you make, the more dissatisfied customers you will get, and this will eventually impact on your reputation.

Maybe I am missing something. I have a sky TV cable box as do a lot of people the UK. the sky box connects to the TV with a HDMI lead. The sky TV cable box outputs 5.1 over HDMI and optical.

I also have a Bluray player connected to the TV with a HDMI lead. The Player outputs 5.1 over HDMI and optical.

the following is from the "setting up the playbar" section from the Sonos documentation.Setting Up the PLAYBAR

The PLAYBAR is compatible with Sonos software versions 4.0 and later. If you are adding the PLAYBAR to an existing Sonos system, be sure to check for software updates before adding the PLAYBAR to your Sonos system.

1.Carefully unpack the package contents.

2.Choose a location for the PLAYBAR. Refer to "Selecting a Location" on page 6 for help with this step.

3.Remove the protective cap from each end of the optical audio cable.

4.Connect the optical audio cable (supplied) from your TV’s digital audio out (optical) to the PLAYBAR’s digital audio in (optical) being careful not to twist or bend the cable. The PLAYBAR’s digital audio in and the optical cable are ’D-shaped’—be sure to align for proper insertion.

5.Attach the power adapter to the PLAYBAR and apply power.

I have the Playbar setup as per the sonos documentation. My current older panasonic TV will not passthrough 5.1 from a HDMI external source to the optical output. All the new TV's I have looked into also do not Passthrough 5.1 from an HDMI external source to the optical output. I enquired about Panasonic and Samsung. both companies tell me none of their products will do this.

Sonos, could you please confirm that.

A. I have connected everything correctly as you would recommend.

B. I will not be able to get a 5.1 signal to the Playbar from either the skybox or the bluray player so you would now not recommend me purchasing a Sonos 5.1 setup as per your sales email.

Thank you

I was all set to grab a Playbar, two 3's and two 5's then invite friends and family round to blow their socks off, probably to run off and buy their own. Then I read this DTS issue, checked all my BluRay's... and now back at the drawing board. That's a good £5k of sales Sonos will miss out on, how could this vital aspect of home theatre not be covered by now?

Ron, if your TV doesnt pass 5.1 (most dont or its a gamble buying a new one that you hope does) you need to: a) return it all to the store b) buy an HDMI switchbox with optical output - this will pass the picture to the TV whilst sending the appropriate 5.1 signal down the optical to the playbar. Or keep the HDMI connections to the TV and buy an optical switchbox between the devices and the playbar. Either one can be found on Amazon. c) live with Stereo /pseudo surround sound from your old TV for b) if you have a blu ray with DTS audio then your playbar will deafen you with no sound at all. This is the purpose of this 'idea' but no news yet...

Chris - yes ! I just discovered this also - saved me 30 click, scroll, click, scroll, click....

Another +1 for DTS.
How can I see the recent posts in such a long thread? I see no sorting option.