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Contributor I
February 12, 2013

Please add support for DTS for the Sonos Playbar.

A hifi homecinema soundbar without dts support seems not up to date for me. Are there any plans to add dts support?
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    1190 replies

    Lyricist II
    January 25, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    Looser attitude,unfortunatly this company have no ethics 
    Remember Kodak,they don't followed the digital camera tendency.....they failed
    Lyricist III
    January 25, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    There's nothing about this whole situation that makes sense. Personally, if the emotion of dissapointment overuled my logic I would be ranting like others about returning my whole system. On the contrary, ironically, I already owned a Samsung Bluray player that solved this issue. I am merely stating that I understand why others feel screwed over. I can certainly agree that all technical issues may not all be SONOS's fault. However, there's no question that the public's interpretation of their explanation is.
    Lyricist III
    January 25, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    How does you Samsung BluRay player solve this? Because is decodes Dolby Digital to is optical out? 
    And how would you add a chromecast to your setup without the need to plug the optical cable back into the TV?
    Does your Samsung BluRay player also have a HDMI in?
    Mine only has one HDMI out and a HDMI port that says "Audio only" (whatever that means).
    Lyricist III
    January 25, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    Do a search as many (smarter than I) have mentioned on various threads, several samsung blu ray players have the ability to convert DTS signals into Dolby Digital. Add an optical switch out to the playbar if you will be running multiple devices (not the ridiculously inferior plug it into a tv for glorious stereo to fake surround option being officially suggested).
    Trending Lyricist I
    January 25, 2014
    Is there a workaround to get dolby digital from the WD TV live media player? I have tons of movies in DTS but not getting dd from it.
    Lyricist III
    January 25, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    People, 
    we all know John is a "small light" in the Sonos organisation.
    Paid to tell us what we want to hear, or in this case, try to convince us, that Playbar is a good product even without DTS support. 
    Which it isn't!

    I could write a long story here, how I have send many improvement suggestions (more sensitive volume control especially in the low volume range, ramp up the alarm volume over a couple of minutes, put a sleep button on the widget, include google all music,...)  to Sonos from the early days, but nothing of it ever made it into their software.
    Because they back office ignores what we write here. they follow their own "plans" for function integration, which look to me, as if they were prioritized by someone who has never red this forum in his life. 

    Our ideas and complaints might get forwarded to their "developer team", but there seems either not enough capacity, or not enough talent to implement it.
    Or some director does not see the benefit to invest money in DTS support.

    So i say: let's stop talking and start acting.

    More than 1400 people back up this DTS topic here. 

    Let's all apply for a refund, and return our Playbar, Sub (if you have), and Play3 or Play1 that you might have bought as surround speakers to Sonos, with the simple reason: 
    Not fit for intended use - does not support DTS.

    If all of us 1400 frustrated user only return a Playbar, Sonos looses 1400 x 650 USD = almost 1mio USD turnover.
    Add some 700-800 Subs and Play3 pairs to it, and it could sum up to almost 2mio USD.

    Plus the additional loss of turn over by our recommendation to not buy Sonos products to our 1400 x approx. 500+ = 700.000+ friends on Facebook and Twitter.

    I hope this will give Sonos senior management enough reason to reconsider investing into DTS support.
    Enthusiast I
    January 26, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    Well I'm looking round to see if I can find a soundbar and sub (with Dts of course ) which has better or equal sound quality then I'll be emailing Sonos for a refund. £1200 ($1977) u can get some Gd equipment with that sort of money.
    Contributor I
    January 26, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    I am returning my playbar bridge and 2 play 3. Let's see how good is Sonos word on the refund. Anybody who actually received a refund? Or returned their gear?
    Enthusiast I
    January 26, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    I've been looking at the sony ht-st7... Looks pretty Gd from the review has 3 Hdmi inputs and supports all dts, dts Hd, dd, true dd.... U get the picture.... Ashame like Sonos but needs must
    Trending Lyricist I
    January 26, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    Hahaha what a shit decision. Sonos will be the new Apple hahaha.