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CharlieE
Contributor II
January 23, 2019

Playing TV in other rooms

TV connected to Playbar and surround speakers. How do you get the TV audio to play over other Play1's in other rooms? It seems like I can only get music to play not the TV audio.
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      AjTrek1
      AjTrek1
      January 25, 2019
      @CharlieE

      Based upon your last post I'm going to say that you most definitely need to submit a diagnostic (or another one) and then call Sonos Tech Support. You may have a failing 5Ghz card on either the Playbar or surrounds.
      Together Everyone Achieves More = T.E.A.M.
      Airgetlam
      Airgetlam
      January 25, 2019
      Sounds like either your TV, or whatever is feeding your TV needs to have the audio settings checked. It should be showing Dolby Digital 5.1, so that's the reason why you're not hearing much out of the surrounds. The Sonos is trying to generate something, but it's usually extremely quiet in comparison to a true 5.1 sound. But you still haven't answered the "What are you watching on the TV when the audio stops working? " question. There's a lot of TV shows that aren't in Dolby Digital, and you'd be getting something like Dolby 2.0 instead of Dolby Digital 5.1. You really need to be watching a movie, either on DVD, or on a movie channel that is guaranteed to have a Dolby Digital signal when you're working on these issues. There are even some TVs that won't let you select Dolby Digital as an option when the signal they are receiving doesn't have it in the stream.

      And I'd echo AjTrek1's post....you may be best served by submitting that diagnostic, and calling Sonos. It is indeed possible that you may have a failing wifi card, although I'm willing to bet it's unlikely.
      Bruce
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