Playbase wifi stop working

4 replies
171 views

Hello,

I have a playbase plus 2 play 5s setup as home cinema.

the playbase doesn’t connect to the wifi anymore, works with lan cable but disconnects straight when I take the cable out.
I’ve sent a diagnostic report.

cheers,

rogier

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Mark PAnswer

Retired Sonos Staff

Hi @Rogiervdlinde.

Welcome, thank you for reaching out to Sonos Community since you already tried all troubleshooting steps let me help you further.

Base on the diagnostic report there's something wrong with the playbase and our phone support will certainly help you.

Let us know if it works. If you need help with any other information, please be sure to let us know.

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Ken_Griffiths

Rogier

I would perhaps make with contact Sonos Customer Care on the phone too, phone numbers are available via this LINK. I presume the diagnostic was taken whilst the Playbase was wired to the network as that will provide the information Sonos needs to see if it’s a faulty WiFi card.

Hopd you get it sorted soon.

R

RogiervdlindeAuthor

Contributor I

Thanks, will give them a call tomorrow. Hope they can help out.