Rogier

I would perhaps make with contact Sonos Customer Care on the phone too, phone numbers are available via this LINK. I presume the diagnostic was taken whilst the Playbase was wired to the network as that will provide the information Sonos needs to see if it’s a faulty WiFi card.

Hopd you get it sorted soon.

Thanks, will give them a call tomorrow. Hope they can help out.

Hi @Rogiervdlinde.

Welcome, thank you for reaching out to Sonos Community since you already tried all troubleshooting steps let me help you further.

Base on the diagnostic report there's something wrong with the playbase and our phone support will certainly help you.

Let us know if it works. If you need help with any other information, please be sure to let us know.

Thanks for replying, I’ll give them a call tomorrow.