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bbutlerttu
Contributor I
February 8, 2019

Playbase and Roku 3 not working

I have my playbase hooked up to my TV, but I am not getting sound when watching my Roku 3.

Playbase is optically hooked up to my TV and the Roku 3 is hooked up through the ARC HDMI input on my TV. TV setting is on external speakers and on the app it is not hearing sound during the setup.

Hardware below:
Roku 3
Samsung UN46H7150 46-Inch 1080p 240Hz 3D Smart LED TV (2014 Model)
Playbase, just arrived today.
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5 replies

thefinestmalt
Lyricist III
February 8, 2019
What settings are you using in the audio menu on the roku? I tried a Roku stick with my 2013 F series Samsung and if I set audio to Dolby on Roku and TV just get silence. Will only output sound if I set to stereo. In my case its due to TVs inability to passthrough dolby from hdmi sources.
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bbutlerttuAuthor
Contributor I
February 8, 2019
I have tried almost all configurations and no go so far.
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Airgetlam
Airgetlam
February 9, 2019
Have you reviewed

https://support.roku.com/article/208754498-how-do-i-set-up-my-roku-streaming-player-for-surround-sound-

You may need to make sure that your Roku is outputting only Dolby Digital, anything else will give you silence.
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Bruce
bbutlerttuAuthor
Contributor I
February 10, 2019
I have tried all rook settings on every HDMI port on my TV and it still will not work. I am using the optical cable provided by Sonos, so unless something is defective I don't know what else to do. I appreciate the ideas and responses so far.
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bbutlerttuAuthor
Contributor I
February 20, 2019
After many tests, I concluded my optical outlet on my TV was faulty. So I purchased "avedio links HDMI to HDMI + Optical Toslink SPDIF + 3.5mm AUX Stereo Audio Out, HDMI Audio Extractor Splitter Converter Adapter Support 4K@30Hz 1080P Full HD 3D" on Amazon. So far it is working perfectly with my new Playbase. No delay, static, or sound distortion.

https://www.amazon.com/gp/product/B07H94D77V/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1
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