Contributor I

Answered

playbar works but surround play 3 speakers don't

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my sonos play bar and surround sound play 3's work perfectly when i play music or apple tv but when on tv nothing comes out of surround sound speakers. all my components are connected into the tv and then the playbar has optical out. so it clearly works as music and apple tv work but normal tv channels only play through the bar. please help

Surround Sound

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Ryan SAnswer

Retired Sonos Staff

Here is my diagnostic report 3311509. I've disconnected the speakers from the surround sound due to the issue but if you can send the update to me I'll reconnect them.

Hi,

Just flagged you for that update. Go ahead and check for software updates under Manage and update your system. Please let us know if you're still having trouble.

Cheers.

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bfrea

Contributor I

Hi - I've just submitted diagnostic 7797449. New house and new cable provider TWC - now play 3 surrounds don't work. Please help.

Manny S

Sonos Employee

Hi bfrea, apologies for the late response. Thanks for submitting the diagnostic. The report is showing the home theater system is only receiving a stereo signal. The rear speakers are dependent on a Dolby Digital 5.1 broadcast to take advantage of the rear channels. Can you test your system with a 5.1 broadcast and see if you can hear audio?

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pjs25

Lyricist I

My diagnostic number is 7892781. I am having the same problem. Many thanks

D

darrenjwong

Lyricist I

hey everyone - same problem. music works on surround sound on my 3's, TV surround sound, only the Player works. Conducted a diagnosis: 7986028 Need a patch? if so, how do I fix it from there?

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LeJohn23

Lyricist I

Having similar issues.. Playbar and Sub work with TV and everything connected to it, but play 3 speakers only work when streaming music. Any help woukd be greatly appreciated! Your confirmation number is: 8035100

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Hodgson71

Lyricist I

8288329 Diagnostic Submission. Play bar connected to Sony Bravia Smart TV through an optic cable. The sound works on the Play bar but not the x2 Play 3. I have switched on the surrounds settings: re-configured and re-set the application and Sonos devices with no avail. Receding other posts could you please send through the software update. Having spent 40mins on the phone with no answer I have averted to the community forum.

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ingo72

Lyricist I

Same problem with my Sonos one rear speaker do not work during TV diagnostic 8322649

Keith N

Sonos Staff

ingo72: Thanks for the diagnostic report. Are you still having a problem with the rear Sonos Ones cutting out? If so, would you mind submitting another diagnostic report and reply with the confirmation number it gives at the end. I'll be happy to take a closer look at what's going on.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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Koosgroup

Contributor I

My two play 1’s are supposed to be surround sound with my playbar connected to my tv. But when i turn the tv on i cannot hear the surround sound speakers on the two play 1’s. It only works when i remove the surround option and play my music. My diagnostic number is 1817434449. Please assist.

Jeff S

Retired Sonos Staff

My two play 1’s are supposed to be surround sound with my playbar connected to my tv. But when i turn the tv on i cannot hear the surround sound speakers on the two play 1’s. It only works when i remove the surround option and play my music. My diagnostic number is 1817434449. Please assist.

Hi Koosgroup,

Thanks for sending in the diagnostic report. I can see that your PLAYBAR is receiving a 5.1 signal from your TV. The communication between your PLAYBAR and rear speakers looks good, too. Can you try a few different stations to make sure the program you're watching has surround audio?

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