Contributor I

Answered

playbar works but surround play 3 speakers don't

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my sonos play bar and surround sound play 3's work perfectly when i play music or apple tv but when on tv nothing comes out of surround sound speakers. all my components are connected into the tv and then the playbar has optical out. so it clearly works as music and apple tv work but normal tv channels only play through the bar. please help

Surround Sound

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Ryan SAnswer

Retired Sonos Staff

Here is my diagnostic report 3311509. I've disconnected the speakers from the surround sound due to the issue but if you can send the update to me I'll reconnect them.

Hi,

Just flagged you for that update. Go ahead and check for software updates under Manage and update your system. Please let us know if you're still having trouble.

Cheers.

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Brian McGirr

Lyricist I

Same here #3365444

C

Cristobal Urenda

Lyricist I

Hello,

If you're experiencing an issue where the TV sound doesn't have the surround speakers active, but playing music works fine there is a patch available which will boost the sound. This is for a specific issue which we can identify if you submit a diagnostic for us.

Please reply back to this thread with your confirmation number and we can check if you're experiencing this issue and flag you for the update if it's applicable.

Cheers.

Hi, i am having the same issue with both my SONOS 1 . i have playbar for the TV and have added Sonos 1 for left and one for right... but they only work with Music and not with the TV

M

Matthew_91

Lyricist I

same problem. diagnostic number 3367288. please help. thanks

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Chrissy_1

Contributor I

Hello - I am having the same problem as well with no surround sound while watching tv and nothing happens when I change settings. Diognostic # 3368184. Thanks for the help!

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Chrissy_1

Contributor I

Hello - I am having the same problem as well with no surround sound while watching tv and nothing happens when I change settings. Diognostic # 3368184. Thanks for the help!

Ryan S

Retired Sonos Staff

same problem.

Hi Matt, you're flagged for the update now too.

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Ryan S

Retired Sonos Staff

Hello - I am having the same problem as well with no surround sound while watching tv and nothing happens when I change settings. Diognostic # 3368184. Thanks for the help!

Hi Chrissy, go ahead and check for updates, there should be one available.

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Ryan S

Retired Sonos Staff

Same here #3365444

Hi Brian, go ahead and check for updates, there's one available now.

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User427437

Lyricist I

I have the same issue. Here is my number 3372282. Sonos is awesome!!! Thanks

Ryan S

Retired Sonos Staff

I have the same issue. Here is my number 3372282. Sonos is awesome!!! Thanks

Hi, you're flagged for the patch as well, go ahead and check for updates.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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