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AnnaBarensfeld
Contributor I
February 17, 2015

Playbar TV audio stops occasionally after I change the cable channel. Works again if I turn TV off and back on.

  • February 17, 2015
  • 12 replies
  • 3866 views
Hello,

My setup:
  • Vizio E500i-A1 HD TV
  • Armstrong Cable PACE RNG200N DVR HD box
  • Playbar, version 5.2
  • (No Connect or Sub. Just two Play:1's in other rooms)
My TV audio is turned off and the Playbar correctly starts up when I turn my TV on and plays audio fine. It also functions correctly as a music player when the TV is off. 

My problem: Occasionally, when changing cable channels, the audio will cut out (when the new channel comes on, it is without sound). The problem is rectified when I turn off the TV and turn it on again. It will then be fine until I change the channel again, when the problem may occur again. I have not been able to notice any pattern - sometimes this happens, sometimes it does not.

Thanks for your help.
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12 replies

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NigelTisdale
Lyricist I
October 31, 2017
Hi Oct 2017. Setup New 55inch LG smart TV,Foxtel IQ 2 Box, Sonos playbar - HDMI Foxtel to TV, Audio optical TV to Playbar, ethernet to playbar then TV. Foxtel remote set up as Sonos remote. When switching Foxtel channels every other channel presents with no sound until you touch the volume control and that restores sound. If you use the next channel button then you get sound, no sound, sound, no sound etc. The TV is set to optical audio output only. If the TV is set to Internal speakers then sound behaves normally. If the TV is set to internal and optical audio then the internal speakers work all the time, the playbar again only provides sound every other channel (unless you use the volume button). This seems to be a problem with the TV optical output and Sonos playbar connection. It is nothing to do with mute as you can mute and unmute a no sound channel with no effect. I do NOT want to plug the optical cable directly between the Foxtel and Playbar as suggested by other threads. Any assistance greatly received.
NigelTisdale
Lyricist I
November 2, 2017
Hi - I believe I have tracked the culprit down (thanks to Robert in SONOS tech support) Do not pair your SONOS with a Foxtel remote. Something about the Foxtel remote sends spurious signals to the SONOS playbar. Pair the playbar to the TV remote (which is a little difficult if you have a stupid LG magic remote - see https://sonos.custhelp.com/app/answers/detail/a_id/4267)
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