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Corn3434
Contributor I
June 6, 2018
Answered

Playbar--Switching from Music to TV

When I switch to a music service on the Playbar, I noticed it affects the volume range for the TV audio.

Going from music to the TV--->the audio seems low. I will raise the volume on the remote to hear the TV. It will be about 70-80 (out of 100) on the screen. It is usually at about 20 for the volume and it is fine. There are times that I noticed I reach the max and barely hear the audio from the TV

To get out of this condition, I change the volume to zero on the TV and then do the same on the App. The volume then works properly,
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    UKMedia
    UKMediaAnswer
    June 7, 2018
    Hi

    I suspect that you are still adjusting the TV volume rather than the Playbar volume directly. What remote are you using to control your TV audio? Have you followed the steps in this article:

    https://support.sonos.com/s/article/2072?language=en_US
    Remember: Sometimes Red Wine helps :)
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    Ken_Griffiths
    Ken_Griffiths
    July 25, 2019
    Sean 808,

    I use an LG TV, but I’m using a Sonos Beam rather than a Playbar and the connection is via HDMI-ARC.

    Keeping things simple an optical switch just sits between the TV and playbar and allows multiple audio sources IN and just one OUT. My thoughts were to try one and see if that stops the signal getting through to the PlayBar, alternatively you could simply switch the audio source IN, so it effectively disconnects the TV from the PlayBar when you are playing music.

    Its not ideal, but it should (hopefully) resolve the issue. Here is one randomly chosen example from Amazon ...

    https://www.amazon.co.uk/LiNKFOR-Switcher-Extension-Dolby-AC3-Compatible/dp/B07KGQ5NLK/ref=sr_1_1?crid=3U51GBYN90AHE&keywords=optical+switcher+2+in+1+out&qid=1564045504&s=gateway&sprefix=Optical+switcher+2%2Caps%2C148&sr=8-1

    Personally speaking, I would first call the TV support desk and see if they can offer a solution or suggestion to try.
    yunuel
    Lyricist II
    July 25, 2019
    I am having the same symptoms of sean808, listening to music in 2 play 1 (LR) grouped to my playbar + sub and TV Hisense 55h9e Plus (androidtv) turned off, the music of playbar + sub turns off and I see in the app sonos on android phone cell phone that is active the TV, with the TV turned off!

    any suggestions?
    Airgetlam
    Airgetlam
    July 25, 2019
    Turn off autoplay for the PLAYBAR's room.

    Your TV is sending some signal to the PLAYBAR, for unknown reasons, that's causing it to switch back to the optical input.

    Try updating the firmware on the TV. Read Ken_Griffith's post above.

    If all else fails, try contacting Hisense, and asking them why your TV is sending a signal out through the optical connection when the TV is off.
    Bruce
    yunuel
    Lyricist II
    August 8, 2019
    Turn off autoplay for the PLAYBAR's room.

    Your TV is sending some signal to the PLAYBAR, for unknown reasons, that's causing it to switch back to the optical input.

    Try updating the firmware on the TV. Read Ken_Griffith's post above.

    If all else fails, try contacting Hisense, and asking them why your TV is sending a signal out through the optical connection when the TV is off.
    code:
     Airgetam, Thanks for your recommendation.
      yunuel
      Lyricist II
      August 8, 2019
      I am having the same symptoms of sean808, listening to music in 2 play 1 (LR) grouped to my playbar + sub and TV Hisense 55h9e Plus (androidtv) turned off, the music of playbar + sub turns off and I see in the app sonos on android phone cell phone that is active the TV, with the TV turned off!

      any suggestions?

      Continuing with the search to solve this problem, check and disable the settings of automatic updates of the system and applications, Wake on LAN and for now takes 2 days without the problem of changing without reason to the TV. Hopefully it will continue, I will report later.

      My TV is Android TV.
      Ryan S
      Ryan S
      Retired Sonos Staff
      August 8, 2019
      Great suggestions everyone! As others have said, if the Playbar (or any other Sonos player) switches to the TV input, it means that the signal was detected by Autoplay.

      In my experience, it's usually from the TV waking up briefly to send data over the network (this can be done without the screen even turning on). So you can check auto-updates in the TV or some other settings that might include the wake on LAN or other data services that might kick on.
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