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Corn3434
Contributor I
June 6, 2018
Answered

Playbar--Switching from Music to TV

When I switch to a music service on the Playbar, I noticed it affects the volume range for the TV audio.

Going from music to the TV--->the audio seems low. I will raise the volume on the remote to hear the TV. It will be about 70-80 (out of 100) on the screen. It is usually at about 20 for the volume and it is fine. There are times that I noticed I reach the max and barely hear the audio from the TV

To get out of this condition, I change the volume to zero on the TV and then do the same on the App. The volume then works properly,
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    UKMedia
    UKMediaAnswer
    June 7, 2018
    Hi

    I suspect that you are still adjusting the TV volume rather than the Playbar volume directly. What remote are you using to control your TV audio? Have you followed the steps in this article:

    https://support.sonos.com/s/article/2072?language=en_US
    Remember: Sometimes Red Wine helps :)
    View in thread

    26 replies

    UKMedia
    UKMediaAnswer
    June 7, 2018
    Hi

    I suspect that you are still adjusting the TV volume rather than the Playbar volume directly. What remote are you using to control your TV audio? Have you followed the steps in this article:

    https://support.sonos.com/s/article/2072?language=en_US
    Remember: Sometimes Red Wine helps :)
    Corn3434Author
    Contributor I
    June 7, 2018
    Thank you so much! I did not realize that they needed to pair the remote to sonos.
    Sean 808
    Lyricist III
    July 21, 2019
    Do you guys know how I can stop my playbar from switching (uncommanded) from my Spotify music to the TV when the TV is not even on? Any idea why this would happen also?
    Thank you.
    Airgetlam
    Airgetlam
    July 21, 2019
    It's in Room settings. Turn off autoplay.

    Didn't I answer this question earlier today?
    Bruce
    Sean 808
    Lyricist III
    July 22, 2019
    Hi Airgetlam,

    you may have answered the question earlier today. I’m not sure. Either way, I did just that and it worked but I was wondering if their is another fix. Reason being... I don’t want to have to open the app and switch the bar to the TV everytime I watch tv. I was hoping to take advantage of the auto play feature so that every time I turn on the tv it auto connects and overrides the Spotify audio app.
    The problem I was having with the auto play on was that every time I was playing music with the tv off, after a few minutes the Playbar would some how auto configure to tv even though the tv was not on. Have you or anyone else ever had this issue and fixed it without having to turn off auto play?
    thank you.
    Airgetlam
    Airgetlam
    July 22, 2019
    The only reason that autoplay would be triggered is if there was a signal coming from your TV across the connection to the Sonos.

    If your TV isn't causing that signal, which would switch from any music you were playing to the TV input, then I've got absolutely no clue what is going on. The Sonos doesn't switch without either a signal coming in on the digital input, or you selecting something on the controller.
    Bruce
    Sean 808
    Lyricist III
    July 22, 2019
    Hi Bruce,
    Thanks again for the response. Ok, that’s strange because I know my tv was turned off. I’ll try leaving auto play on again and giving it another try. I’ll post here again if I have another problem with the auto play function.
    sean
    Airgetlam
    Airgetlam
    July 22, 2019
    Let us know...I'm not the final word in all things in this world, despite my best intentions. It's certainly possible I've missed something.

    🙂
    Bruce
    Sean 808
    Lyricist III
    July 22, 2019
    So I gave the auto play selection on the tv another try and it did it again this morning. I was listening to music with the tv off and suddenly the sonos app switched to TV and cut music off to both my play bar and play:1 speakers.
    I bought all the speakers at Costco. Do you think it’s a hardware issue?
    i currently have the speaker sitting on my carpeted floor too as I haven’t had time to mount it and don’t even have a tv stand yet. Do you think that could cause an issue (overheating or wires underneath being triggered)?
    thanks
    Sean

    also, do employees of sonos monitor this? Any chance they’ll chime in?
    Ken_Griffiths
    Ken_Griffiths
    July 22, 2019
    Sean 808,

    It almost sounds like an HDMI CEC instruction coming from/through the TV whilst it’s in standby.. check/exchange the HDMI cable and see if that helps.

    Also...

    Do you perhaps have any other peripherals connected to the TV HDMI ports? If so, I would goto the setup on those peripherals and turn off their HDMI-CEC features, or just uncable them temporarily, to see if that may solve the issue.
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