Skip to main content
Contributor I
January 29, 2020
Answered

Playbar + Play 5 grouped, but ungroup when using tv

Playbar + Play 5 grouped for Spotify music, but ungroup when I use the tv & have to be regrouped all the time, which is annoying.

Also, can only change volume on Playbar while watching tv on Sonos app, not tv remote.

Any advice would be helpful.

Thanks  :)

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    January 29, 2020

    Hi Robona, is that a Play:5 gen2 or gen1? If it’s the gen2, do you just have the one of them or is it a pair of them?

    The reason I ask is if you have a pair of Play:5 gen2 speakers, you can have them bonded as the surround speakers for your Playbar, then they wouldn’t be two separate “rooms”

    As to preventing the group from separating when you play TV audio, under Settings > System > (Playbar room name) you can toggle the TV Autoplay so that it doesn’t ungroup on Autoplay. This would stop it from dropping groups when the TV is on.

    The remote will only adjust the volume of the Playbar’s room, so if you have a pair that you set up as surrounds, the remote will adjust the volume there too, but if not, than the remote can’t change your Play:5’s volume.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

    11 replies

    Airgetlam
    February 1, 2020

    Note, if you’re using a programmable remote, you could set it to use a different set of IR commands than the one the TV uses for volume, and then retrain the Sonos to see the new ones. That way the TV wouldn’t react to the unknown commands, and the Sonos would. 

    Bruce