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DrewHackett
Contributor I
Dec 15, 2017 10:14 PM UTC
Question

Playbar not playing sound from TV

I ran the update last night and woke up this morning and my Playbar and two Play:1s won’t give any sound from the TV. Music still plays from Apple Music but nothing when I select TV. Any ideas on how to fix this?
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4 replies

Keith N
Keith N
Sonos Staff
Dec 16, 2017 5:21 AM UTC
Hey there, DrewHackett. Thanks for posting. Would you mind submitting a diagnostic report and replying with the confirmation number it gives at the end? Be sure to do this while attempting to play TV audio to Sonos. Thanks in advance.
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BonJuschur
Lyricist I
Dec 16, 2017 2:47 PM UTC
I, too, am having problems with my newly installed Playbase and two Play:1s. I just installed the Playbase last night and after the update process, the TV audio would not work. It still works with music applications. Diagnostics number is 8227620.
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DrewHackettAuthor
Contributor I
Dec 16, 2017 5:15 PM UTC
Hi Keith, I just ran diagnostics with the audio on TV with a confirmation number 8228374. Thanks!
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DrewHackettAuthor
Contributor I
Dec 20, 2017 6:04 PM UTC
Hi Keith... I tried submitting another diagnostics report confirmation number 8247932. Is there anything you can help me try to fix this?
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