Playbar not playing sound from TV

Forum|Forum|8 years ago
December 15, 2017
4 replies
442 views

I ran the update last night and woke up this morning and my Playbar and two Play:1s won’t give any sound from the TV. Music still plays from Apple Music but nothing when I select TV. Any ideas on how to fix this?

TV

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Keith N

Sonos Staff

Hey there, DrewHackett. Thanks for posting. Would you mind submitting a diagnostic report and replying with the confirmation number it gives at the end? Be sure to do this while attempting to play TV audio to Sonos. Thanks in advance.

Yes... I'm *that* Keith - u/KeithFromSonos on Reddit

B

BonJuschur

Lyricist I

I, too, am having problems with my newly installed Playbase and two Play:1s. I just installed the Playbase last night and after the update process, the TV audio would not work. It still works with music applications. Diagnostics number is 8227620.

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DrewHackettAuthor

Contributor I

Hi Keith, I just ran diagnostics with the audio on TV with a confirmation number 8228374. Thanks!

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DrewHackettAuthor

Contributor I

Hi Keith... I tried submitting another diagnostics report confirmation number 8247932. Is there anything you can help me try to fix this?