Playbar keeps randomly muting

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I have had a playbar for around 5 years and it has recently started muting randomly. I have submitted a diagnostic report 661470831 in the hope you can advise what to do.

Thanks

muting

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Jeff SAnswer

Retired Sonos Staff

I have had a playbar for around 5 years and it has recently started muting randomly. I have submitted a diagnostic report 661470831 in the hope you can advise what to do.

Thanks

Hi Bob,

Welcome to the community. I see in your report that your Playbar was just triggered by TV autoplay. If you were listening to music, and the Playbar detected your TV turning on, it would stop the music and play the TV audio, which could be quiet. You can disable TV autoplay in the Sonos app's settings menu under room settings for your Playbar.

If TV autoplay is not what is causing the muting, please submit a new diagnostic report after this happens, and reply here with the confirmation number.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff SAnswer

Retired Sonos Staff

I have had a playbar for around 5 years and it has recently started muting randomly. I have submitted a diagnostic report 661470831 in the hope you can advise what to do.

Thanks

Hi Bob,

Welcome to the community. I see in your report that your Playbar was just triggered by TV autoplay. If you were listening to music, and the Playbar detected your TV turning on, it would stop the music and play the TV audio, which could be quiet. You can disable TV autoplay in the Sonos app's settings menu under room settings for your Playbar.

If TV autoplay is not what is causing the muting, please submit a new diagnostic report after this happens, and reply here with the confirmation number.

Help others find useful content by clicking the like button and selecting the best answer to your question.

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