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John L
Contributor I
September 20, 2014

Playbar keeps playing (TV show) sound after I turn the TV off. What do I do to get speaker sound to turn off when TV is turned off?

  • September 20, 2014
  • 11 replies
  • 5127 views
Playbar sound won't stop after TV is turned off.
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    11 replies

    Mohammed H
    Mohammed H
    Retired Sonos Staff
    September 22, 2014
    Hi John, mind submitting a diagnostics report and reply with your confirmation number? We'll be able to identify any issues with your system and see where it can be improved.

    Thanks,
    Mo
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    etan2k
    Lyricist II
    April 18, 2016
    I have the same issue, I just received my playbar and I connect it to my Tivo Bolt, when I turn off my TV my playbar wont shut off, I have to press mute or lower volumne.
    Stuart_W
    Stuart_W
    World-Class Superstar
    April 18, 2016
    Well the sound isn't coming from the TV is it?

    You need to put the TiVo into Standby
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    etan2k
    Lyricist II
    April 18, 2016
    Nope, I have disabled the TV sound, I will try the stands when I get home.

    Thanks for the quick reply. ☺️
    Eric
    Stuart_W
    Stuart_W
    World-Class Superstar
    April 18, 2016
    You said you connected the Playbar to the TiVo so the sound must be coming from that.
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    etan2k
    Lyricist II
    April 19, 2016
    Correct, the sound is coming from the TiVo. So I use the Standby mode as you suggested, and it works. the Soundbar status change from TV to [no music], it is a good sign. Thank you for your help.

    Great system,
    Thanks again!!

    Eric Tan
    h2focus
    h2focus
    Lyricist I
    October 17, 2016
    Hello everyone.
    I am also running into this problem. When we watch tv (tv speakers are switched off and routed properly) and turn the tv off after watching tv or a movie, the tv and the sound turn off. After about 2-3 seconds, the sound from the program we were just watching comes back on but the tv stays off.
    The only way to turn the sound off is to turn the tv on again, wait for it to return to the normal screen, and then turn it off again.
    TV is a Samsung 65" curved 4K. We are running 2 Play 3's, a sub and the Playbar.
      The LHC
      October 17, 2016
      That has to be a bug with the TV, there's no way the Playbar can pull the sound from a device in standby (it doesn't pull the sound at all in fact), the Playbar doesn't even know what it's connected to at the other end of the optical cable, it simply plays whatever gets fired into its input.
      h2focus
      h2focus
      Lyricist I
      October 17, 2016
      Thanks for the quick reply @The LHC. I shall delve a little further and check out the tv settings.
      AntDogg65
      Lyricist I
      October 18, 2016
      Thanks for the quick reply @The LHC. I shall delve a little further and check out the tv settings.

      Please let me know what you find out, I have the same issue, similar setup with the Samsung 70KU6300. I have to cut mine off and on about three times to make the sound from the PLAYBAR stop.
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