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lmackedanz
Contributor III
Sep 29, 2018 12:03 AM UTC

Playbar Issues

My playbar has been dropping my TV audio. This problem happens to me randomly at least twice a week. I have also tried to play Pandora and I get no sound. The speakers grouped with it will play the TV audio. My diagnostic number is 126502693. Please help. I am about to get a center channel for another room and I can’t justify a Sonos if I can’t fix these issues.
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lmackedanzAuthor
Contributor III
Oct 5, 2018 5:19 PM UTC
Jeff - Here is one from Tuesday 546149192. I can also complete another one tonight if you need me to.
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Jeff S
Jeff S
Retired Sonos Staff
Oct 5, 2018 5:40 PM UTC
Jeff - Here is one from Tuesday 546149192. I can also complete another one tonight if you need me to.

Thanks for the report. The Playbar is reporting a stereo signal coming from the optical connection, and that the volume is at a reasonable level. I don't see any errors in the report which would explain why there is no audio. Have you tried multiple channels? Does the Playbar play music from sources other than your TV?

It would probably be best to work with our phone team on this one. You can find our phone number and hours here.
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lmackedanzAuthor
Contributor III
Oct 5, 2018 5:42 PM UTC
I have tried to play music, via Pandora but gotten nothing. I have tried multiple channels and TV sources.

Ok... I will call.
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