Trending Lyricist I

Playbar IR sensor range decreased.

16 replies
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I tried to use my remote to change the volume level, but the remote volume control no longer works at the distance from my chair (10 ft). If I move about 3 ft from the playbar, it works. I changed the batteries twice, but still can not adjust the volume or mute unless I'm about 3 ft from the playbar. Nothing changed (room, furniture. equipment etc). The light on the playbar only flashes when I'm at a close range. The TV (Samsung Smart TV) does show an icon when I press the volume control, but the playbar does not.

I then re-ran the remote control setup. During the process I needed to be close to the playbar in order for the app to recognize the buttons being pressed. After running the remote setup, I still needed to be close to the playbar and could not use the remote from my chair.

Please help.

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L

LLH

Contributor I

I’m having the same issue. I have:

changed batteries
cleaned IR window
cleaned remote
unplugged play bar, wait 1 minute..
toggled use IR on/off in the sonos app, \
used setup remote in the sonos app (works if I stand very close!)
Checked for updates - App says everything is up to date.
sound control works fine through the sonos app or if I stand close to the play bar
remote works fine with the TV. The TV believes I am changing the volume so it is receiving the signal fine. It is only the play bar that is having issues.
I did this: https://support.sonos.com/s/article/3444?language=en_US

Unless I am standing very close the sonos volume / mute doesn’t change and the IR indicator light doesn’t blink. This started a couple of months ago but I knew I was getting a new TV so I decided to just deal with it when the new TV came. Previously I was using a harmony remote, now I’m using the Samsung one remote.

J

Jlag305

Contributor I

I’m having same issue with Xfinity Remote using Sonos Playbar. Even brought back remote to store and got a new one.

Q

Quietbliss

Lyricist I

Hi Sonos, could you please respond to this, is this something we can fix or? This is quite frustrating.

Simon B

Retired Sonos Staff

Hi folks, thanks for the update and the information that you gave. If you’ve followed and done all the necessary troubleshooting steps mentioned above and it’s still not working, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They may request for remote access and screen share to your device controller to check further so that they can provide options and recommendations in resolving this issue.

Please, feel free to let me know if you require any further information.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question

M

Mr_C

Lyricist I

Hi,

I started having the same problem today. I did a system upgrade and the older of my two PlayBars had the exact same IR problem of the distance being shortened. I have rebooted the PlayBar, powered it off and rebooted, charged the remote (it is an AppleTV remote). I checked my new PlayBar after the upgrade and it works just fine (from any distance in the room). I did the submit diagnostics as you instructed the above as well. The confirmation number is 705202744. Any help would be great.

I also forgot to mention. The IR indicator light does not function anymore at all - regardless of range.

If anyone has figured this out - would love to know what they did. It is “feels” like the latest Sonos release did something to the IR sensor.

M

Mr_C

Lyricist I

Before I waste anyone’s time - the problem resolved itself. But I did some experimentation and believe I know why.

The IR sensor is in a place that there was a lot of sunlight on it. As the sun moved the sensor responded properly. Not sure if that will help anyone else.

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