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daleysan1
Contributor I
October 8, 2017

Play button when selecting TV grayed out

  • October 8, 2017
  • 1 reply
  • 760 views
I just updated to 8.0 about 20 minutes ago. I have playbar and base connected to receiver and TV. It worked flawlessly prior to updating today. Now, when I select TV option, the play button is grayed out and I cannot select it to play. No sound from playbar or from base. I can choose a song and playbar works.
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      1 reply

      Keith N
      Keith N
      Sonos Staff
      November 2, 2017
      Hello, daleysan1. Thanks for reaching out and welcome to the Community.

      Since you posted, we have released a couple updates. I would also check for updates to see if the issue has been resolved. If you are still having this problem, please submit a diagnostic report after reproducing the problem. Be sure to reply with the seven-digit confirmation number it gives at the end.

      Thanks in advance.
      Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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