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Onkyo "Works with Sonos" issue - Please help

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I am having a problem with my brand new Onkyo TX-NR686 that is advertised as "Works with Sonos" actually connecting to my new Sonos Connect for the purpose of having the receiver turn on and the input switched so the Sonos Connect input. I have updated the Onkyo to the latest firmware. All my Sonos speakers and connects are at the latest 10.0 update. I connect the Sonos Connect to the CD analog inputs on the Onkyo like the instructional video specifies. I go through all the correct settings on the Onkyo as per the instructions. The Onkyo and Connect are on the same network and subnet. I have verified that I can see both units on my network. The Sonos system works fine and I can even manually turn on the Onkyo and change the input to CD and the Connect music comes through fine.

However the reason I bought it and the Connect is because of the "Works with Sonos" integration feature that automatically is supposed to turn on the Onkyo receiver and change inputs to the Sonos input when it detects music on that input.

I am a Network Administrator have have a Meraki Mesh WiFi system and an MX Meraki security appliance. I have two VLAN's and had to enable Spanning Tree settings on all may switches to be able to have multiple Sonos Connect:Amps connected to ethernet. My network works great, Sonos works great, the Onkyo connects to the internet and I can stream Spotify, Tidal, and Pandora on it. But it cannot find my Connect during setup. Both are connected wired to the same switch. I have tried putting both on WiFi and have even ran two long 100 ft ethernet cables directly to the router thus bypassing the managed switches to no avail.

Could the Meraki MX65 security appliance router be the issue? I have no way of testing on a different router. I have read elsewhere where some others have had similar problems after the Sonos 10.0 update. However neither Onkyo or Sonos have been able to verify if that is in fact an issue. They cannot figure it out after multiple calls to each.

If someone on here is running and Onkyo and has the "Works with Sonos" working after Sonos update 10.0 please let me know so I can exclude the software upgrade as the issue.

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S

Sedicivalvole

Lyricist III

Thanks @gr8177063

I had problems with the Pioneer unit - but I believe this is due to the wireless network when using Cisco Meraki equipment.

I struggled with the Pioneer in that I couldn't get ARC working. However everything else worked. With the Onkyo I have ARC however it just won’t go into auto standby even with those settings set

S

Steelstar

Avid Contributor II

I had all kinds of problems with Works with SONOS from random shutdowns to not turning on at all. I have spent hours experimenting with different settings to the point where it appears that I finally have everything working correctly.

Last month, I upgraded from Onkyo TX-NR555 to Pioneer VSX-LX503 to get the Works with SONOS feature. The Pioneer is attached to a SONOS Port. The other speakers are a SONOS 5 Gen 2 and 2 SONOS Play 1s. SONOS software version 11.0 and Pioneer firmware 1071-0000-1060-0011. Looks like the menus between the Onkyo and Pioneer are pretty similar.

Go to System Setup then->

Input/Output->Analog Input - Audio1 - Mine is attached to the BD/DVD via RCA cable.

Hardware->Works with SONOS->OutZone:Main/Z2 - This was the key for me because I originally had it set to Main only since I don’t have anything hooked up to Zone 2. Regardless, when it was set only to Main it would just turn itself off and go into standby after a few hours while SONOS was still playing on the other speakers. This fixed it for me!

Hardware->Power Management->Network Standby On - If this is set to off then it won’t turn on at all.

Hardware->Power Management->Auto Standby On - This one is pretty obvious but after I stop playing SONOS music from the app the Pioneer goes into standby mode after 20 mins. When I press play on the app it turns itself on again.

AVR and SONOS must also be on same Wi-Fi network.

That’s my setup and everything appears to be working as intended. Hopefully, this helps somebody out. Cheers!

Hi. Are you saying that your unit will go to stand by even if you have zone 2 switched on? I have a Onkyo TX-RZ696 and with zone 2 or zone 3 ON the unit will never go to standby (this is clearly specified in the manual too).

Maybe Pioneer and Onkyo receivers have not the same behaviour? It would be interesting to understand this.

G

gr8177063

Lyricist I

Hey Steelstar,

Yes….I have Main/Z2 selected under Outzone on Works with SONOS and it still goes into standby in 20 mins if I pause SONOS. I know what you’re saying though….in the Pioneer Owner’s manual it clearly states: "Auto Standby does not work when Zone 2/Zone 3 is active” which is a complete contradiction. Yet, I clearly have Z2 illuminated on my Pioneer front display???!!! All I know if I switch off Z2 and just use Main it will go into standby on it’s own.

Hi. Are you saying that your unit will go to stand by even if you have zone 2 switched on? I have a Onkyo TX-RZ696 and with zone 2 or zone 3 ON the unit will never go to standby (this is clearly specified in the manual too).

Maybe Pioneer and Onkyo receivers have not the same behaviour? It would be interesting to understand this.

A

AirKilroy

Contributor I

Hi Everyone - I wanted to give my quick feedback of the Works with Sonos capabilities included in the Onkyo TX-NR696. Even though this thread did not instill my confidence with the integration, I got a great deal on an open box unit, so decided to take the risk. This is one of the few units that added the “Volume Pass-Through” capability, so decided to try it out.

My setup: LG OLED connected via HDMI ARC to Onkyo. Sonos Connect → TOSLINK to Onkyo. Apple TV → HDMI to Onkyo. Both Onkyo and Sonos Connect are hardwired Ethernet to my router.

Works with Sonos review:

Onkyo does turn on and chooses the right input when I start music through the iPhone Sonos app.
Volume control from the Sonos app does control the receiver volume. There is a little bit of delay, however (about a second). When I was powering my speakers with a Sonos Amp, the volume could be adjusted instantly. I can deal with it.
Onkyo will NOT go into standby when I stop playing music. I tried all of the different tips in this thread (Zone 2 output, standby settings, etc.). If anyone has gotten this working, please let me know!

Apple TV works great, too. If I turn the Apple TV on with the remote, the LG TV will turn on and the Onkyo will switch inputs. And if I put the Apple TV to sleep, it WILL turn off the TV and put the Onkyo into standby.

Hope this helps!

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