Contributor I

Answered

No TV audio on Sonos Beam

20 replies
48916 views

Hi Guys ... I just got my new Sonos Beam a few days ago and just got around to setting it up today. The set up on my Samsung UN55J6300 was pretty straight forward. The Sonos app walk through was pretty simple. I’m connected to my TV through my HDMI/ARC port.

The sound was great and then about an hour later when I came back to the TV, I’m not getting any sound from my Beam. I tried hitting the reset at the back of the Beam and the lights flashed but still no sound.
The Beam can play music from my Google Play account so I know the speaker is working.
I went to the TV setup section of my Sonos App and it will say that there’s an issue with the connection of my TV.
I’ve checked the HDMI ports and everything is plugged in securely. I’m using the HDMI cable supplied by Sonos.
I’ve checked to ensure that my Anynet+ (HDMI-CEC) setting on my TV is turned ‘ON’. But yet, when I try to test the connection, it will say “Anynet+ not connected ... please try again”.
I’ve tried multiple times and I’m now completely frustrated ... especially since the Beam was working initially ... and then for some reason it stopped working. I’m not sure what changed. It’s like the Beam is no longer connected to the TV? But how is that possible when I didn’t touch or change anything?

Anyway ... can someone please help.

-Gerry

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Jeff SAnswer

Retired Sonos Staff

Hi Guys ... I just got my new Sonos Beam a few days ago and just got around to setting it up today. The set up on my Samsung UN55J6300 was pretty straight forward. The Sonos app walk through was pretty simple. I’m connected to my TV through my HDMI/ARC port.

The sound was great and then about an hour later when I came back to the TV, I’m not getting any sound from my Beam. I tried hitting the reset at the back of the Beam and the lights flashed but still no sound.
The Beam can play music from my Google Play account so I know the speaker is working.
I went to the TV setup section of my Sonos App and it will say that there’s an issue with the connection of my TV.
I’ve checked the HDMI ports and everything is plugged in securely. I’m using the HDMI cable supplied by Sonos.
I’ve checked to ensure that my Anynet+ (HDMI-CEC) setting on my TV is turned ‘ON’. But yet, when I try to test the connection, it will say “Anynet+ not connected ... please try again”.
I’ve tried multiple times and I’m now completely frustrated ... especially since the Beam was working initially ... and then for some reason it stopped working. I’m not sure what changed. It’s like the Beam is no longer connected to the TV? But how is that possible when I didn’t touch or change anything?

Anyway ... can someone please help.

-Gerry

Hi Gerry,

Welcome to the community. Please try disconnecting the Beam from your TV, then power cycle the TV and reconnect the Beam to the HDMI ARC port. If that doesn't do the trick, try removing any other HDMI devices that are plugged into your TV, then test out the Beam. If that works, try reconnecting the HDMI devices one by one.

If you're still running into issues, please submit a diagnostic report and reply with the confirmation number.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff SAnswer

Retired Sonos Staff

Hi Guys ... I just got my new Sonos Beam a few days ago and just got around to setting it up today. The set up on my Samsung UN55J6300 was pretty straight forward. The Sonos app walk through was pretty simple. I’m connected to my TV through my HDMI/ARC port.

The sound was great and then about an hour later when I came back to the TV, I’m not getting any sound from my Beam. I tried hitting the reset at the back of the Beam and the lights flashed but still no sound.
The Beam can play music from my Google Play account so I know the speaker is working.
I went to the TV setup section of my Sonos App and it will say that there’s an issue with the connection of my TV.
I’ve checked the HDMI ports and everything is plugged in securely. I’m using the HDMI cable supplied by Sonos.
I’ve checked to ensure that my Anynet+ (HDMI-CEC) setting on my TV is turned ‘ON’. But yet, when I try to test the connection, it will say “Anynet+ not connected ... please try again”.
I’ve tried multiple times and I’m now completely frustrated ... especially since the Beam was working initially ... and then for some reason it stopped working. I’m not sure what changed. It’s like the Beam is no longer connected to the TV? But how is that possible when I didn’t touch or change anything?

Anyway ... can someone please help.

-Gerry

Hi Gerry,

Welcome to the community. Please try disconnecting the Beam from your TV, then power cycle the TV and reconnect the Beam to the HDMI ARC port. If that doesn't do the trick, try removing any other HDMI devices that are plugged into your TV, then test out the Beam. If that works, try reconnecting the HDMI devices one by one.

If you're still running into issues, please submit a diagnostic report and reply with the confirmation number.

Help others find useful content by clicking the like button and selecting the best answer to your question.

G

ghm3

Lyricist I

I have experienced virtually the same issues with my Beam. After initially working, the sound stopped from the ARC connection. Same error messages from the app as noted above. Sound from the optical port is normal and is my current work-around to provide sound to my Beam. I have power cycled the TV and the Beam to no avail. I have changed HDMI cables to no avail. Any ideas?

Jeff S

Retired Sonos Staff

I have experienced virtually the same issues with my Beam. After initially working, the sound stopped from the ARC connection. Same error messages from the app as noted above. Sound from the optical port is normal and is my current work-around to provide sound to my Beam. I have power cycled the TV and the Beam to no avail. I have changed HDMI cables to no avail. Any ideas?

Please try removing any other HDMI devices you may have connected to your TV. Do you have the same issues when it's just the Beam connected? If so, try connecting the HDMI devices one at a time and see if any issues return. If so, please submit a diagnostic report and reply with the confirmation number.

Help others find useful content by clicking the like button and selecting the best answer to your question.

melvimbe

Just an additional tip...the Samsung tvs seems to have a fairly good 'memory'. So when you do the power cycle step, instead of turning it off for a few seconds then turning back on, you may want to completely unplug it. That made the difference for me.

Danny

Airgetlam

I agree with Danny (melvimbe). Most TVs keep their HDMI ports powered to maintain CEC even when turned off. In order to truly force a new handshake, you have to unplug the TV for a minute or two, then plug it back in.

Bruce

melvimbe

I agree with Danny (melvimbe). Most TVs keep their HDMI ports powered to maintain CEC even when turned off. In order to truly force a new handshake, you have to unplug the TV for a minute or two, then plug it back in.

What is also a little head scratching with the Samsung smart TVs (at least mine anyway) is that when they are turned off, they cannot be turned on by wifi control. Which to me, defeats most of the value of wifi control. I suppose the answer would be to leave the TV on all the time. All completely irrelevant to the main topic though.

Danny

G

ghm3

Lyricist I

Ultimately, a longer power cycle on the Samsung TV and the new HDMI cable seemed to reset the ARC port. At some port I will change the cable back to the original HDMI cable that came with the Beam to see if that reproduces the problem....

Airgetlam

My fear is that there is too much "voodoo" still in the CEC/ARC protocol, and too many devices with a poorly implemented version that doesn't meet standards. But that's just a guess.

I certainly think that Sonos' release of the Beam has brought a new level of audience participation to the system. 🙂

Bruce

melvimbe

ARC seems to be operating fairly well. That is to say that transmitting audio and volume control works fairly well. It's the CEC that seems rather unreliable. That is to say the aspect of turning the TV on/off and switching inputs.

Ultimately, I don't think CEC is going to survive. There are products that do a good job of control through IR (Logitech, FireTV Cube). As well, it seems like smart tvs, with wifi, are pretty much the norm now. Control through wifi is likely to be the standard for control in the future, IMO.

Danny

J

John_93

Lyricist III

I have to agree with Melvimbe on this, CEC is flakey at best and annoying most of the rest of the time. I gave up with it when I installed my Beam as a Harmony Hub/Remote and the optical link to the Beam does a vastly better job then Anynet etc! Every piece of my entertainment collection has it turned off,

Show more replies

Sign up

Login to the community