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timbehr
Contributor I
December 17, 2018
Answered

no sound with beam and Direct TV Client

set up beam, works with everything, apple tv, smart tv netflix ect, cant get sound from DTV box. checked audio setting on dtv box, tv, beam, no luck, get beautiful pic...no sound, tried otic to HDMI swapped hdmi cables and inputs on tv still no sound. can anyone help? thanks
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    Airgetlam
    AirgetlamAnswer
    June 2, 2019
    That actually sounds like you don't have "AutoPlay" turned on in the room that is the Beam. It should recognize when it's being sent a signal, and turn on that "room" automatically, without you having to choose TV as an input.
    Bruce
    View in thread

    6 replies

    Keith N
    Keith N
    Sonos Staff
    December 17, 2018
    Hi there, timbehr. What type of audio is being sent from your DTV box? Is the box plugged into the TV or the Beam? The more information we have about how everything is connected the better we can help get you pointed in the right direction. Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    timbehrAuthor
    Contributor I
    December 17, 2018
    Direct tv client c51 is connected from client to the hdmi port on tv. The beam is connected to the arc hdmi on the tv. Apple TV work great, the apps on the tv (Netflix, Hulu ) works. I’ve changed hdmi cables and hdmi ports. Get sound on Apple TV but not from Dtv box. Audio settings on tv is set to pcm Dolby is turned off on dtv box. I even swapped out the client from another room thinking it may be the dtv box. Still on go.
    AjTrek1
    AjTrek1
    December 17, 2018
    Hi timbehr

    Make sure the input on your TV is set to the HDMI port that the DTV is connected two when viewing DTV. It appears your Beam is working properly since all other sources seem to have no problem. Also, I'd call DTV Tech Support to see what they have to say as they may have a FAQ answer. You can always come back to this forum if you don't get your issue resolved.

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
      Skyislander
      Lyricist I
      June 2, 2019
      This is interesting because I just bought a new LG TV and a new Beam and connected it - same problem also using DirecTV with client. Turned out I launched Tune-In on my iPhone's Sonos app and I had to touch the "TV" button beneath TuneIn. Suddenly got sound from DirecTV
      Airgetlam
      AirgetlamAnswer
      June 2, 2019
      That actually sounds like you don't have "AutoPlay" turned on in the room that is the Beam. It should recognize when it's being sent a signal, and turn on that "room" automatically, without you having to choose TV as an input.
      Bruce
      Skyislander
      Lyricist I
      June 3, 2019
      Thank you- that worked.
      Scott
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