Contributor I

No sound on Beam

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Please somebody help me! I have my beam connected to my Panasonic TX-L50b6b with sky Q. I get sound when sky q audio is set to normal but when I select DD I get no sound at all? It is really frustrating as I’m not sure what else to do???? Thanks

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Edward R

Retired Sonos Staff

Hi, Bart. We can certainly get to the bottom of this for you. If you could replicate the issue, then please submit a diagnostic and respond with the confirmation number, we can identify the cause. Many thanks in advance.

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Try searching our articles for help with your question: https://www.sonos.com/en/support

B

bartporterAuthor

Contributor I

Hi the diagnostic confirmation number is 1039712846. Thanks

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