Question

No Atmos from Disney plus

  • 2 July 2020
  • 1 reply
  • 1650 views
J
Badge +1
  • JHru
  • Avid Contributor I
  • 9 replies

Hi there,  I have a 2018 Samsung 55” Q9FN with a Sonos Arc. When I watch Sky Q Atmos content the Sonos App shows I am getting Dolby Atmos through DD+ 5.1. 

However, when I watch Disney Plus Atmos content through the Samsung TV app  (not through Sky Q) I get DD+ 5.1 showing on the Sonos App but no Atmos. I am getting 4k picture / HDR etc.   but no Atmos.  Any reason why this might be ?  Can I do anything to change this ?.

I believe that Sky Q will be adding 4k and Atmos to their Disney Plus offering but do not know when that will actually happen. 

Many Thanks,

Jan.

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1 reply

Mark P
Userlevel 5
Badge +14

Hi @JHru.

Thank you for contacting Sonos.

Your Sonos arc is working well since its getting Dolby atoms thru Sky Q,

It might have to do with your tv, or I might be wrong.

Disney+ will automatically use the highest-quality audio your system can support.

You may also find this support document-link worth a read. About Disney+ Dolby Atmos.

 

Let us know if it works. If you need help with any other information, please be sure to let us know.

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