Avid Contributor I

No 5.1 from Nvidia Shield and Beam

15 replies
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Just got myself a Beam to go with my two Play 1s as rears.I think I have it working ok apart from the fact that when I select a 5.1 stream from the Netflix app on my Shield there is no sound.If I select an ordinary stream it plays fine.Any idea what I need to do.?Connections are via hdmi.

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Ryan S

Retired Sonos Staff

Hi cslogg, when you're getting no audio, can you check in the Sonos Settings > About Sonos and under the Beam room name it'll show the audio format that it's getting in. What does that show?

Are you able to change the Shield to send a different audio format? Usually, Netflix provides Dolby Digital + which should automatically convert to Dolby Digital 5.1 for Beam, but if it's not, try swapping to stereo to see if that plays better.

How does the audio get from the Shield over to the Beam? Is it passing through the TV? If so, what's the model of the TV? Does that TV have a Netflix app you can try out?

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C

csloggAuthor

Avid Contributor I

Ryan S, when I select 5.1 it comes up as "silence".When I select just the ordinary track it states "stereo"
The audio goes from Shield via a three year old Sony tv using hdmi.I believe the Shields formats are surround sound off,on or auto but someone else will know better than me.The tv does have a Netflix app which I tried sometime ago but it was painfully slow.

Ryan S

Retired Sonos Staff

Thanks, can you submit a diagnostic from your Sonos system and reply back with your confirmation number when you're getting silence? Also, if you don't mind testing it out, can you try that Netflix app on the TV to see if the audio goes through fine?

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

C

csloggAuthor

Avid Contributor I

Ryan S My diagnostics report confirmation is 651788181.I am unable to try Netflix at this time as I am only allowed it on one device which is my Shield so cannot try on tv,although I beleive there is a week trial I could try.

C

csloggAuthor

Avid Contributor I

UPDATE.Just managed to get the Netflix app onto my tv and it does play 5.1.So It looks like its a Shield issue but I still do not know how to solve it.

T

Toeknee

Lyricist I

Hi, I have a similar issue when using a fire TV stick through a Panasonic TV. Sound works for stereo but if I select a 5.1 soundtrack it just outputs silence. Beam sounds great but sure would like to get the 5,1 working. Watching the thread intently.

Ryan S

Retired Sonos Staff

Hi Cslogg, on that diagnostic the ARC isn't showing up, so the TV isn't sending audio to your Beam through the Shield. Can you check the Shield's audio settings to see what the output is set to? If possible try and send a Dolby Digital 5.1 signal. Also, what's the model number on your TV?

Hi, I have a similar issue when using a fire TV stick through a Panasonic TV. Sound works for stereo but if I select a 5.1 soundtrack it just outputs silence. Beam sounds great but sure would like to get the 5,1 working. Watching the thread intently.

Do you have any other sources that can try to send Dolby Digital from your TV to the Beam? What model Panasonic is that?

You may have to go into the sound menu on the TV and select the "Digital Audio Out" option and change it to "Bitstream". Also, make sure on the Amazon Fire TV under "Display and Sound settings", set Dolby output to Dolby Digital Plus or Dolby Digital 5.1.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

S

Saurabh984

Lyricist I

Hi Ryan,

I have the same problem on a Panasonic TV playing Netflix using the inbuilt app. Only works if I select a non 5.1 audio output.

Both Beam and the TV detect presence of Audio ARC as the TV switches to Home Cinema Audio I.e HDMI ARC automatically and Beam turns on (green to white light)

I don’t have an external device connected. I’m using the App on TV.

It’s a Panasonic TX-40EX700B

Thanks

S

Saurabh984

Lyricist I

I just tried switching it on and off from Viera Link app and it now works!!

For any one else having this problem with Panasonic TV go to Apps then Viera Link. Switch it to TV then back to Home Cinema.

Seems to sync ARC correctly with Beam after that.

T

Toeknee

Lyricist I

Hi Cslogg, on that diagnostic the ARC isn't showing up, so the TV isn't sending audio to your Beam through the Shield. Can you check the Shield's audio settings to see what the output is set to? If possible try and send a Dolby Digital 5.1 signal. Also, what's the model number on your TV?

Hi, I have a similar issue when using a fire TV stick through a Panasonic TV. Sound works for stereo but if I select a 5.1 soundtrack it just outputs silence. Beam sounds great but sure would like to get the 5,1 working. Watching the thread intently.

Do you have any other sources that can try to send Dolby Digital from your TV to the Beam? What model Panasonic is that?

You may have to go into the sound menu on the TV and select the "Digital Audio Out" option and change it to "Bitstream". Also, make sure on the Amazon Fire TV under "Display and Sound settings", set Dolby output to Dolby Digital Plus or Dolby Digital 5.1.

Hi Ryan,

The model number is Panasonic TX-P42G20B. The Fire TV is set to 5.1 plus over HDMI (have tried with 5.1 over HDMI too) I have the Beam connected to the only hdmi that has ARC next to it. Looking through the TV settings I have changed all I can see in the Viera link settings to home cinema.

Amended model number typo

Cheers Tony

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