Hi everyone,
I've bought a new Sonos Arc and have some stains in the lateral grilles. I've changed it and the new one has the same problem.
I've seen other people in the same situation.
Could this oil stains affect internally or is only an aesthetic problem?
Best answer by GuitarSuperstar
It’s probably only an aesthetic problem, but you should definitely contact Sonos and get another replacement.
It’s probably only an aesthetic problem, but you should definitely contact Sonos and get another replacement.
You might want to post a couple photos here so you could point the sonos support folks to them if they have any questions.
If that is brand new, I would definitely have it replaced.
I don’t know the dust situation in your area, but this photo does not impress me as “new”.
Even if you’re ok with it and don’t want to deal with a replacement, I would let Sonos know. It’s not the first time someone has posted a complaint like this. I get the impression that there is an internal part that requires some sort of oil/lubricant that makes it’s way on to someone’s hands (or machine) that’s putting on the exterior shell.
The Arc has one week and the serial number starts with A103 2207WC.
Probably could be something related to this batch.
I don't know if other people with this problem has a similar batch.
This is from July of 2022. Given the tight supply situation then and now, this unit has been sitting somewhere.
Yep, get it replaced with a non-stained one.
It’s probably only an aesthetic problem, but you should definitely contact Sonos and get another replacement.
ok
Finally I have received a replacement and the new one is all clean.
Also with a newer manufacture date.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
