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edcor78
Contributor I
November 9, 2022
Answered

New Sonos Arc oil/grease on side grille

  • November 9, 2022
  • 12 replies
  • 1267 views


 

 

Hi,

Recently purchased a brand new sealed Sonos Arc and upon opening, I’ve noticed some oil/grease marks on the side grills. I spoke to the retailer who is well known in the UK and a swap was arranged. Just opened the new unit today and the same issue. The retailer has been sent the pictures and they are going to swap it again for me tomorrow.

Anyone here experienced similar issues? It’s annoying as I’ve never had issues with Sonos and the packaging was intact on both deliveries including all seals etc.

 

Thanks.

 

 

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    Best answer by Sotiris C.

    Hello @edcor78 and everyone!

    I would recommend contacting our Sonos Support if you haven’t, they will be able to assist you further.

    I hope that helped.

    Sotiris C

    12 replies

    Show previous replies
    Dogdad
    Dogdad
    Headliner III
    December 20, 2022

    @Bob-a-job …I’ve read that some have received reconditioned speakers instead of brand new when getting brand new unfortunately. I’m surprised Sonos has not posted or made  an announcement on what these stains are as the issue is growing with so many. Maybe @Sotiris C. can find out what this is. 

      Bob-a-job
      Lyricist II
      December 20, 2022

      @Bob-a-job …I’ve read that some have received reconditioned speakers instead of brand new when getting brand new unfortunately. I’m surprised Sonos has not posted or made  an announcement on what these stains are as the issue is growing with so many. Maybe @Sotiris C. can find out what this is. 

      Thanks for the info. Dogdad.

      Bit of a bummer to learn that similarly afflicted SONOS Arc users are being sent reconditioned units.

      Might be interested to know that until these grease/oil issues appeared on the Arc had been evaluating SONOS’ Arc + Sub. Gen. 3 against the SONY HT-A7000 & SA-SW5 sub.(with SA-RS5’s surrounds on their way).

      For the regrettably short time before their sound was adversely affected, I did have a slight preference for how the slightly faster, leaner & tighter Arc + Sub. Gen. 3 combo. sounded in the admittedly awkward acoustics of our large L-shaped space. More especially so after True Play calibration was completed & speech enhancement activated in the S2 app.

      Thankfully we’ve experienced no such issues since setting up the SONY soundbar & sub. directly connected to our router(via USB-Ethernet adapter), SONY Bravia TV, SKY Q box & Blu-Ray/Universal player. Which have worked pretty much flawlessly & seamlessly since installation.

      SONY’s HT-A7000 soundbar & SA-SW5 sub. can seem a bit brutal & industrial looking to the eye at first. Especially in comparison to the slightly smaller & sleeker looking SONOS Arc + Sub. Gen. 3.

      Thanks again.

      Bob

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