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ninja2
ninja2
Avid Contributor III
May 3, 2019

New Playbase: Sony Bravia TV message "TV Volume is Fixed"

  • May 3, 2019
  • 14 replies
  • 2101 views
I've just setup a new Playbase and all went smoothly, with just one small exception. When I change volume and use the mute key the TV shows this message "TV Volume is Fixed". My Playbase volume is adjusting correctly, and my TV speakers are setup to be off. (That is how I want it - the TV speakers are not competing with the Playbase)

I searched for this message and found a number of threads, but the solutions all involve changing the Audio Out setting back from Fixed to Variable. But this is self defating because it re-enables the TV speakers ... so it's no solution.

The perfect solution would be TV speakers Off, Playbase volume adjusted either by remote with synchronised sliding volume indicator coming up on the TV and no "TV volume is Fixed" message appearing. But I suspect the slider part is just not possible.

The next best solution is same as the above, with no message or slider appearing on screen as volume is adjusted by remote. I believe this is possible because mid way through the SONOS setup it actually stated there would be a solution to this very issue provided at the end of the setup procedure, but I never it mentioned again??

Hoping someone (or SONOS) can point me to the proper solution
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    14 replies

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    ninja2
    ninja2Author
    Avid Contributor III
    June 12, 2019
    Simon, not really/sort of.

    I re-enabled my TV speakers, so they "compete" with the Playbase. In this case the "Volume is Fixed" message doesn't appear, and the volume control / slider works normally. You can also control volume through the controller app.

    Not what I was aiming for, but good enough.
    PLAYBASE + P.1 pair + SUB | Boost | P.5 Gen 2 | 2xP.3 | P.1 | 2xOneSL | Beam + SUB | 2xRoam
    timecode
    Contributor I
    June 18, 2019
    I had the same issue on my Samsung. Following the SONOS instructions gave me the rude message on my TV each time I adjusted volume.

    Solution?....Re-enable the speakers and plug a 3.5mm stereo plug into the headphone jack. This disabled the internal speakers whilst still enabling me to adjust the volume with no ugly on screen message.

    Obviously only works if you have a headphone output on the TV.
      ninja2
      ninja2Author
      Avid Contributor III
      June 18, 2019
      that's a neat idea timecode, I will insert a stereo plug into my TV and see if it is silenced for me too
      PLAYBASE + P.1 pair + SUB | Boost | P.5 Gen 2 | 2xP.3 | P.1 | 2xOneSL | Beam + SUB | 2xRoam
      Airgetlam
      Airgetlam
      June 18, 2019
      Depending on whether you can program your TV's remote for another TV, you could set it up to use a different IR code, and teach Sonos to use that, so your TV would ignore what it was seeing, and the Sonos would react.
      Bruce
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