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User896273
Contributor I
Jun 19, 2015 8:40 PM UTC

Netflix 4K Playbar Crackle

When playing 4K content from Netflix my Playbar produces an intermittent crackling sound. The sound at is connected to a Sony Bravia XBR55X850C
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    12 replies

    Afroviking_1
    Jun 19, 2015 9:17 PM UTC
    Hi! What source are you playing the Netflix 4K from and where is the playbar connected? Do you have any visual artifacts on the display like sparkles or flickering?
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    User896273Author
    Contributor I
    Jun 19, 2015 9:20 PM UTC
    Hi - Netflix plays from the app on the Sony Bravia XBR55850C. No, no visual issues at all, just the audio crack/pop
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    Trevor Ross
    Lyricist I
    Jun 28, 2015 4:08 PM UTC
    I'm having the same issue! With the same TV. It will crackle with 4k Netflix content. Sometimes there will be no audio or there will be just vackground audio and NO VOCALS.
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      snk
      Contributor I
      Dec 3, 2016 5:02 PM UTC
      Just found this thread, I have the same issue with my Sony 55X8505B, anyone figured out why we have this crackling sound in Netflix?
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      jpbocina
      Lyricist I
      Apr 19, 2017 12:48 AM UTC
      Same problem, same TV. Only mine goes beyond a crackling sound- it now starts as a crackle but then goes out all together for a few seconds at a time. This happens with Amazon video as well as Netflix. The cable sound and AppleTV are fine.
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      Chris F
      Chris F
      Sonos Staff
      May 3, 2017 6:32 PM UTC
      Hello All,

      To get a better idea of what is causing the problem, It'd be best to get some more details from your system on what's happening in the background. Can you please submit a diagnostic and let us know the confirmation number?

      When replying back with the confirmation number if you could also include a few details about your issue.

      jpbocina are you using the Netflix/Amazon Video app that is integrated into your Sony TV? If so could you also test the Netflix and Amazon apps on your Apple TV to see if they exhibit the same behavior?

      If your TV is currently setup to output Dolby Digital can you make an adjustment in the audio settings of the TV to have it output PCM audio? After adjusting the setting, please try to re-create the issue and let us know if there is any difference in your reply.
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      Fooyu
      Lyricist I
      Jul 3, 2017 1:27 AM UTC
      Same issue using Netflix with the crackling. Diagnostic 7561804. Email me with the resolution please.
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      Miles P
      Miles P
      Retired Sonos Staff
      Jul 25, 2017 1:23 PM UTC
      User896273, Trevor Ross, snk, jpbocina and Fooyu. You should now have an update available. Please update your Sonos systems and let us know if the issue persists.
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      Airgetlam
      Airgetlam
      Jul 25, 2017 6:25 PM UTC
      Now that's interesting. I hope one of those OPs comes back and reports as to whether this "update" works.
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      Bruce
      khaosspawn
      Contributor I
      Apr 15, 2018 4:02 PM UTC
      Setting my TV output to PCM got rid of the crackle for me - it was auto before and the other options was Dolby D. Vizio M65 2016 directly connected to the soundbar.
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