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MichaelM961
Contributor I
Dec 18, 2017 5:59 PM UTC
Question

Need Help - Sony TV Apple TV and Sonos

Hello,

I have the current setup:
Apple 4K TV connected to the Sony XBR65X930E TV using HDMI 2
XBOX One X Connected to same TV using HDMI 3
TV connected to playbar using optical audio
Sub and two play 1 to create surround sound - connected through ethernet for one of the play 1.

When i use the Xbox One games, i see 5.1 under Sonos App, settings, About.
Apple 4K TV shows stereo even though i adjusted the selection within ATV sound settings to Dolby 5.1 - i get sound but Sonos app shows Stereo and not 5.1

I tried Netflix, CBS, NBC, and FOX apps within Apple TV and only get Stereo.

Any help would be appreciated.

Thank you
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5 replies

nifoxke
nifoxke
Prodigy I
Dec 18, 2017 6:33 PM UTC
It sounds like you need to check the audio settings of the TV itself and make sure your optical connection is allowing to pass 5.1 through.
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MichaelM961Author
Contributor I
Dec 18, 2017 6:34 PM UTC
Thank you. I did check and it is allowing 5.1 as my xbox one x shows up as 5.1 in Sonos app using the same connection.
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nifoxke
nifoxke
Prodigy I
Dec 18, 2017 8:25 PM UTC
Oh yeah. Overlooked that part. Can you try switching the HDMI ports? Plug the Apple TV into the HDMI port you're using for Xbox.
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prateek
Lyricist III
Feb 28, 2018 8:05 PM UTC
Hey Michael, I wanted to check because I have the exact same setup, with my sony tv model https://docs.sony.com/release//KDL65W850A.pdf

Did you manage to fix this problem?
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MichaelM961Author
Contributor I
Feb 28, 2018 8:11 PM UTC
Hello, I was able to find a solution. I switched HDMI ports and changed my hdmi cable.
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