Contributor I

Must unplug router everytime I want to use my BEAM. It does not stay on my list of products

5 replies
205 views

Added Beam to my list of products but every day I have to unplug my router to RE-ADD the beam to my list of Sonos products. As you can imagine this is a real pain and it fouls up my other (non-Sonos) devices too requiring login on those devices as well. Once added, why doesn't the Beam remain on my list of products?

Sonos Beam

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

controlav

Lead Maestro

Sounds like your router is trash, or your Beam is defective.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

C

ClausN

Before you investigate further about your router or Beam being defective, try powering off all Sonos devices, restart your router and wait until the router is back before powering up Sonos.

S

SteveG63

Enthusiast I

I had some issues when I added the Beam. I made it my wired root zone and everything is rock solid.

Sonos user since 2008. (3) Connects, (2) Connect Amps, (2) Play 1, (2) Play 3s, (1) Play 5, (1) Arc, (1) Sub, (1) Symfonisk

T

The Cyber Knight

Trending Lyricist I

Hi,

Did you try to assign your Beam a static (reserved) IP address?

It could help resolve the issue if the disconnection/reconnection is due to the DHCP lease expiration and inability to your setup to renew it (likely caused by the router, unlikely a defective Beam).

Alternatively, to confirm the DHCP root cause, you could instruct your router to increase the lease time significantly and see if the problem occurs at the same frequency.

W

wendersonAuthor

Contributor I

This answer is way over my head! Thank you for taking the time to explain but I don’t know how to do all that you suggest.

I did unplug both router and modem. Turned off all Sonos products. Plugged in router & modem, turned on Sonos app and there were my two systems (Sonos 3 and a Beam). I just don’t want to go through this every day. I am on a 5G network. If this happens again tomorrow I will return the Beam otherise I will have to hire someone to come and get this all to work consistently costing at least $100 if not more. It’s just not worth the hassle. I have other products that I can use in my house that just aren’t this complicated.

Sign up

Login to the community