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Contributor I
June 12, 2020
Answered

LPCM ETA for Arc?

LG has released a firmware upgrade for the B9/C9/E9 supporting multichannel PCM passthrough.  This is great except Arc doesn’t support it yet.


Because of this new update, my Apple TV decides it should use LPCM instead of Dolby Digital 5.1 with Atmos enabled resulting in only 2.0 audio for non Atmos content.  The current only workaround is to disable Atmos and enable it when you want to watch an Atmos file.  Very frustrating as the previous firmware had no issue.

 

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Ditte
DitteAnswer
November 10, 2020

Hi all,

We hear you. With a software update today, Arc now supports multi-channel LPCM, bringing new immersive sound experiences for gaming, Blu-ray discs, and more. To get support for multi-channel LPCM on Arc, download the latest Sonos S2 update from the app store and then update your system in the Sonos S2 app. After updating the app, go to Settings > System > System Updates > Check for Updates.

All the best,

Ditte

206 replies

Avid Contributor II
November 10, 2020

The only other device is an Android which I updated.  Still getting the error message on my Mac no matter how many attempts.

Maybe try uninstalling the Sonos app on your Mac then install afresh from the Sonos Support website? Make sure you select to connect to existing system. 

Thanks.  I did the uninstall and then did a fresh install of 12.2.  It worked fine.  I then checked for updates and it updated my hardware.

I have a question regarding what I can gain from this update.  The only Sonos product I have is an Amp.  I have 2 speakers wired to it and my Sony X800H TV hooked up to it.  I only use it to listen to 2.0 stereo though the TV and from my Mac.  Does this update help me in any way?  Thanks again.

Edit: Also, will this version work with Big Sur that is coming out on Thursday?

Contributor I
November 10, 2020

Will this LPCM software update assist in getting DTS from a 4K UHD blu ray player? I just ordered the Arc and my tv will have an eArc port. I don’t have a 4K UHD blu ray player yet.  If this update helps with DTS, is there something specific I should be looking for in the blu ray player before I buy it? Anything specific on the tv end?

November 10, 2020

Will this LPCM software update assist in getting DTS from a 4K UHD blu ray player? I just ordered the Arc and my tv will have an eArc port. I don’t have a 4K UHD blu ray player yet.  If this update helps with DTS, is there something specific I should be looking for in the blu ray player before I buy it? Anything specific on the tv end?

Sonos still doesn’t support DTS and probably never will. So if you can find a BRP that transcodes DTS to DD5.1 that would be a useful feature.

Enthusiast II
November 10, 2020

If the Bluray Player can decode DTS (HD) and output it as Multichannel PCM, you are fine. That is one of the advantages. The sound system doesn’t have to take care of decoding the audio and therefore doesn’t need any licenses. 

Lead Maestro
November 11, 2020

Will this LPCM software update assist in getting DTS from a 4K UHD blu ray player? I just ordered the Arc and my tv will have an eArc port. I don’t have a 4K UHD blu ray player yet.  If this update helps with DTS, is there something specific I should be looking for in the blu ray player before I buy it? Anything specific on the tv end?

Most Blu-ray players can convert DTS to PCM. I have a Sonos Arc and I have set my Panasonic 4K UHD player to convert DTS to PCM and am now getting multi-channel LPCM audio from all of my DTS-HD Master Audio-encoded Blu-ray discs. And lossless LPCM sounds just as good as lossless DTS.

"Receive with simplicity everything that happens to you." - Rashi
Contributor I
November 11, 2020

Will this LPCM software update assist in getting DTS from a 4K UHD blu ray player? I just ordered the Arc and my tv will have an eArc port. I don’t have a 4K UHD blu ray player yet.  If this update helps with DTS, is there something specific I should be looking for in the blu ray player before I buy it? Anything specific on the tv end?

Most Blu-ray players can convert DTS to PCM. I have a Sonos Arc and I have set my Panasonic 4K UHD player to convert DTS to PCM and am now getting multi-channel LPCM audio from all of my DTS-HD Master Audio-encoded Blu-ray discs. And lossless LPCM is just as good as lossless DTS.

Thanks for the reply. Which Panasonic model do you have? Do you still hook it up via the hdmi cable?

Lead Maestro
November 11, 2020

Will this LPCM software update assist in getting DTS from a 4K UHD blu ray player? I just ordered the Arc and my tv will have an eArc port. I don’t have a 4K UHD blu ray player yet.  If this update helps with DTS, is there something specific I should be looking for in the blu ray player before I buy it? Anything specific on the tv end?

Most Blu-ray players can convert DTS to PCM. I have a Sonos Arc and I have set my Panasonic 4K UHD player to convert DTS to PCM and am now getting multi-channel LPCM audio from all of my DTS-HD Master Audio-encoded Blu-ray discs. And lossless LPCM is just as good as lossless DTS.

Thanks for the reply. Which Panasonic model do you have? Do you still hook it up via the hdmi cable?

I have the Panasonic DP-UB820. I have it connected via HDMI to an HD Fury Arcana and then to the Sonos Arc because I have an older TV with just HDMI ARC.

"Receive with simplicity everything that happens to you." - Rashi
Avid Contributor III
November 11, 2020

Hi there,
I am a new Arc owner and got this update today (12.2), Hardware version 1.17.1.7-1.2

 

I have an LG OLED65CXPUA TV and an Apple TV 4K.

I just watched “The Right Stuff” on Disney+ through my AppleTV 4K, and then when I was done pressed “menu” until I got to the home screen and went to “youtube TV” the audio was going in and out in a pattern, like 1 second on, 1 second off. 

I tried the old “go in settings on the ATV4K and switch to 5.1” but I still had the issue. I ended up pulling the plug on the Apple TV 4K and then got regular sound again. 

My Apple TV 4K is outputting to “TV” because that’s the only option, and I assume that goes over eARC? I don’t see any “output to soundbar” option.

The LG is sending “passthrough” audio. I’m not sure if there are other settings I should be checking. Any help appreciated!

Lyricist I
November 11, 2020

I’m so happy that I can finally use my HTPC and Switch in surround sound with my Sonos setup. Thank you guys very much for making this happen.

Enthusiast II
November 11, 2020

Big thank you to Sonos!

because of this update I went and bought an arc today and I love it.

Im now able to get 5.1 lpcm and Atmos from my PC games, Nintendo Switch games, PS4 and PS5, also Netflix.

 

Basically everything is now surround sound and working, I've been waiting a long time for this - no longer do I have to swap cables multiple times a day and use a soundcard to encode Dolby - everything just works with zero hassle like it should.

for a score, I'm giving the arc 9/10

I can't give it a 10 because I only have one complaint. My ceilings are 10ft high and I'm struggling to hear the overhead Atmos effects. I've put my ears next to the speakers for each channel and found the height channels don't sound any louder than any other which I found odd. I thought that the height channel would be louder due to the extra travel distance and having to bounce off the ceiling. To resolve this issue I need to be able to boost the volume to just the height channel speakers but the Sono S2 phone app does not have the option of doing this.

 

So Sonos, to make the Arc perfect please allow us to adjust the height channel volume like you do for the surrounds. Thanks 

SONOS ARC | SONOS Sub | SONOS Play 1 x 2 | LG C9 OLED | PS5 | RTX3090 Gaming PC | Sennheiser GSP600 Headset | Audio Pro T8L Desktop Monitors